News

Webinar on customer experience measurement available on demand

September 30, 2013

On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.

During the event, Michael Allenson, Senior Strategic Director for Maritz Research’s Retail and Restaurant Group, discusses how a retailer can measure their customer experience, develop a plan for improving it, and link customer experience performance to business outcomes.

Maritz Research provided findings from CEBenchmarks, the company's proprietary customer experience benchmark measurement program, as well as other sources.

Click here to experience the webinar on-demand.