News

Wells Fargo & Company veteran tapped to lead new client experience division

Chris Calvert and her team are focused on boosting customer service across the insurance business.

July 20, 2015

Wells Fargo & Company veteran Chris Calvert is now head of the company’s newly established client experience division.

Calvert will direct a team focused on boosting customer service across all segments of the insurance distribution business. Based in Highlands Ranch, Colorado the 25-year company veteran will report to Todd Wartchow, who heads up insurance strategy and analytics.

"We have a tremendous opportunity to provide a best-in-class experience for our customers," said Wartchow in an announcement. “Chris’ extensive industry and company experience will elevate our product offerings as she leads this important initiative to define and develop a customer engagement strategy that will help us better anticipate our customers’ needs."

During her 25-year career Calvert’s previous roles include community bank president for the Denver region as well as multiple leadership positions within finance. She was most recently finance manager for Wells Fargo Insurance.