Swarovski's new VR app lets users buy goods via Masterpass checkout

MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal home. The app immerses consumers in a tastefully decorated home where they can browse and purchase the...

Amazon email stumble leaves customers baffled

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry. The problem is many of the customers didn't have a baby registry set up and likely...

Grasshopper Kiosks debuts kiosks for dispensing cannabis

Grasshopper Kiosks is launching its latest series of ADA-ompliant automated sales kiosks designed for the legal cannabis industry. The kiosks provide automation for the storage and dispensing of regulated products, according to a press release. Grasshopper's automated sales kiosks were...

Nike live design experience custom builds shoes in under 90 minutes

Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot in less than 90 minutes via dynamic object tracking and projection systems that instantly...

CVS Pharmacy launching health, wellness vending machines nationwide

CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products, "better-for-you" snacks and personal care products typically sold at CVS Pharmacy locations nationwide. The vending machines are designed to help maximize convenience and...

Google veterans launch smartphone activated self-serve convenience concept

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience items that customers purchase using their smartphones, according to Fast Company.

Amazon devices will be on Kohl's shelves come October

Amazon devices, such as its Fire tables and voice assistant Echo, will be available at Kohl's just in time for the holiday shopping season. Kohl's will begin selling Amazon's devices at 10 stores based in Chicago and Los Angeles, according...

Venmo tackles e-commerce payments with Williams-Sonoma pact

Venmo wants to get itself involved in e-commerce and has struck a deal with Williams-Sonoma to let users of the mobile P2P app buy or split gifts across all Williams-Sonoma properties, according to a report from recode. "That is very...

Alipay saunters down the runway with Rebecca Minkoff partnership

Fashion retailer Rebecca Minkoff is partnering with Alipay to enable Chinese tourists to make mobile payments with Alipay Wallet at all Rebecca Minkoff locations and online. Rebecca Minkoff made the announcement September 9 as part of the New York Fashion...

Nike live design experience custom builds shoes in under 90 minutes

Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot in less than 90 minutes via dynamic object tracking and projection systems that instantly...

Lululemon sets sights on home décor segment

Athletic and leisure brand Lululemon is moving into the home décor segment and debuting a product line of furniture via its youth brand ivivva. The collection, according to a Fast Company report, is being promoted through PBteen, the teenage brand...

Walmart, Google team up on a collaborative shopping vision

In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new shopping experience. It is the first time Walmart products will be sold outside...

JC Penney takes a starring role in 'Project Runway' show

JC Penney is the newest star on the television show, "Project Runway," and will feature exclusive merchandise on the series as well as an episode called "Project Runway All Stars." The news follows the move by JC Penney to bring...

Pinterest proves winning for brands, reveals analysis

Retailers not using the social networking platform Pinterest may want to start integrating it into the marketing plan as new research claims it can lead to bigger sales. Pinterest 'pinners' who engage with advertising content have a 40 percent larger...

Online grocery service debuts Alexa skill for hands-free voice order capability

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an "Ask Peapod" feature which enables voice ordering, according to a Progressive Grocer report....

Online grocery service debuts Alexa app for hands-free voice order capability

Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices. The grocer is offering an “Ask Peapod” feature which allows for hands-free ordering, according to a Progressive Grocer...

Sephora debuting a new boutique approach

Sephora is testing a "boutique" strategy in response to the current retail climate. It launched the new retail experiment in Boston, according to a Fast Company report, which describes the retail pilot as "an intimate boutique embedded in a neighborhood."...

Nuance debuts IVR to Digital for AI-driven customer engagement

The Nuance IVR to Digital will strengthen Nuance's omnichannel customer engagement platform as part of a series of cognitive and conversational AI innovations for customer care. With IVR to Digital, callers can move from traditional phone calls to digital channels,...

Study: Small retailers are making money on online marketplaces

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a new NetElixir study. NetElixir surveyed over 500 small to medium size business owners and...

Retailers embracing AI big time in next two years, reveals study

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years. Those AI technologies will include live chat, Facebook Messenger and Amazon Alexa, according to a new...

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Intel's Christie Rice talks customer experience, digital innovations