Voice-controlled devices playing bigger part in consumer purchasing

Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice purchase in the past year. Those statistics, according to the latest Walker...

Amazon both friend and foe to retailers

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter with a bit of concern. One big reason, according to a new SLI...

Target goes to the mat with mattress startup

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares. The three-year-old startup doesn't boast any brick-and-mortar locations of its own, having been focused...

Ikea building AR app with Apple's help

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan. In fact, Cook said he is so enthused about AR potential he wants to "yell out and scream," according to a 9to5Mac report. So it's no big surprise to learn Ikea is developing its AR shopping app with Apple's help according to Digital.di.

Amazon debuts free 'try at home' apparel service

Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return with ease. The free service, Prime Wardrobe, is available to Prime...

Report: Proximity tech a common factor among top retailers

A new study reveals that 75 percent of the top U.S. retailers have at least one thing in common: they've deployed proximity technologies as part of their marketing strategy. The list includes Home Depot, Wal-Mart and The Kroger Company as...

Brick-and-mortar retail showroom boasts online mattresses only

Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase. But for those who do one Minneapolis physical store retailer aims to fulfill that need. The store,...

Amazon dominating voice-control speaker realm, claims report

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research. While the industry is still emerging, Amazon is tops thanks to its Echo and Echo Dot devices which...

Goodwill Industries in Virginia town installs informational kiosks for employees

Goodwill Industries of the Valleys in Roanoke, Virginia recently installed self-service kiosks in employee break rooms in 10 stores that allow employees to easily obtain and update benefits information, receive company-wide information, apply for internal job postings and complete online...

Restaurant AI study gathers guest experience data

SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant calls to P.F.

Nordstrom taps Infor solution to boost omnichannel capabilities

Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels. The Infor cloud-based point-of-sale system will also let Nordstrom better engage with customers and drive forward greater functionality across channels....

Report: Voice assistant technology growth more than doubles

Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106. The Parks Associates research reports 56 percent of U.S. broadband households enjoying using voice assistance to control smart home devices such as Amazon's Echo and the Google Home.

Big IoT adoption on horizon, claims new report

Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail Vision Study from Zebra Technologies. The report claims nearly 70 percent of retail decision...

AI may one day be the modern bank teller

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020. The technology, according to a New York Post report, will "revolutionize" how banks get data and how banks interaction with customers.

Tulip Retail, True Fit team up on a personal shopping experience

Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store associate-focused initiative. The quest is to provide shoppers with highly personalized fit, size and...

Amazon Go store hits some glitches

The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report. The big challenge is that the sensor-based check-out system isn't working well when there are...

Mobile devices transforming customer experience, reveals study

More than three quarters of mobile consumer search efforts contain the word 'coupon,' and nearly as many include the search term 'sale,' according to a new study. In simple terms today's mobile retail consumers are browsing for deals on racks...

Retailers going mobile in big way, but no big payoff as yet

Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet. A new PointSource The State of Mobile Experience Report highlights current website and mobile app...

LogicLane un-wastes food with Mill Street Merchants

LogicLane LLC announced in a company press release the opening of its first community retail location, Mill Street Merchants. "Our Mill Street Merchants business model is simple," said LogicLane and Mill Street Merchants CEO Patrick Esposito. "Tons of great food...

POS provider payworks launches customer engagement platform

Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.

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Why Levi's isn't acting its age when it comes to retail customer experience