M&T Bank Corporation

M&T Bank turns to HughesON™ managed network services to ensure business continuity and 24/7 customer care at its branches and ATM locations.

Type: White Paper

Sponsor: Hughes




Piada Italian Street Food Protects Uptime & POS Data With All-in-One SD-WAN Solution by Cradlepoint

Restaurant chain reduces hardware by running wired primary & LTE Failover through one router in eateries.

Type: Case Study

Sponsor: Cradlepoint




Analyst View: Managed SD-WAN – Delivering a Better Experience for Highly Distributed Organizations

Delivering a Better Experience for Highly Distributed Organizations

Type: White Paper

Sponsor: Hughes


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FEATURES


Neiman Marcus reaps customer experience, associate rewards via communication platform

The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store associate and in-store communication experiences as well.

The time is now for AI in ecommerce

Eldar Sadikov, CEO and co-founder of Jetlore, shares why taking advantage of AI technology is the only way a brand will be able to differentiate itself and win in the hyper-competitive modern retail world.

Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

Dan Carney, senior vice president of operations at Limelight Networks, explains how mobile devices are having broad implications across the retail landscape, specifically when it comes to consumer expectations of the online experience.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the store network can support the expected in-store digital experience.

Pokémon GO: A retailer's dream, or a network/app management nightmare?

Most retailers take advantage of applications to improve customer engagement. To facilitate wireless coverage for customers using a retailer's mobile app (who may also be playing Pokémon GO), the store may offer guest Wi-Fi with direct Internet access, specifically designed for use by shoppers.

The empathic enterprise: What are your balance points?

Key questions for winning by staying human in a digital age.

So long Siri ... Hello Alexa ... Goodbye privacy?

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are always on, and don't require a computer.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail experiences. Here's one example, by Nespresso, of how the Internet of Things influences not only new consumer behaviors, but also revenue streams.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how technology will play a valuable role for creating highly relevant customer recommendations.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs to be in the game.

Mobile is affecting commerce decisions for retailers

At the NRF Big Show, a panel discussion about what's next in payments focused on the role technology has played in consumers' expectations as they interact with their favorite brands.

ICX Symposium: Transforming retail with responsive store

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a retailer’s view of the customer’s needs and what the customer wants in the consumer experience.

Why technology is the linchpin of the omni-channel strategy

The impact of technology may be the greatest game-changer of all. Consumers don’t even need to leave their houses to shop or can buy things on their daily commute, putting convenience at the heart of the shopping experience.

The High Cost of Internet Downtime for Retailers [infographic]

The changing face of the POS, and its dramatic increase in complexity, has made power and Internet connectivity mission-critical for retailers. Internet downtime used to be an inconvenience; now, it is life or death for a business.

Indoor mapping gives power to retailers

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

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Connectivity technology and related materials on Retail Customer Experience.

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