Consumer Behavior News & Media
Shoppers embracing digital screens in retail environments
July 6, 2026
Shoppers are becoming increasingly receptive to digital screens in retail environments.
read now
Loyalty programs influencing future purchase behavior
June 26, 2026
Nearly all, 91%, of U.S. consumers shopping online are influenced by loyalty programs when it comes to shopping again with a brand, and engagement with loyalty…
read now
Rethinking CX: The role neuroscience plays in developing the customer experience
by Brianna Van Zanten — VP of Customer Success, Incheq
In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is…
read now
Movie theater phone policy change draws ire
June 18, 2026
Typically, in most movie theaters, the use of a smartphone device isn't welcome. Most theaters run promo before a movie begins that requests phones be put…
read now
More than half of consumers leave a retailer over poor payment experience
June 17, 2026
More than half of consumers, 55%, walk away from a business, or consider not shopping at a local business again, when the payment experience proves to be…
read now
Consumer confidence dips a bit in May
June 17, 2026
Seventy four million consumers are expecting finances to be worse than current finances in the next year and the May Consumer Confidence score reflected a…
read now
May retail sales reflect growth once again
June 16, 2026
Retail sales grew for the eighth consecutive month, according to the CNBC/NRF Retail Monitor released by the National Retail Federation.
read now
Most Father’s Day spending will happen in retail stores
June 16, 2026
Over half, 58%, of Father's Day shoppers expect to do all or most of their holiday shopping in-store, while 17% will do it all or mostly online.
read now
Father’s Day spend projected to hit record breaker
June 15, 2026
Father's Day spending is projected to hit $27.9 billion this year, according to an annual survey from the National Retail Federation which was conducted by…
read now
The end of “Spring Splurges”: Why AI is driving more intentional retail behavior
by Piyush Patel — Chief Ecosystem Officer, Algolia
Seasonal retail moments like spring refreshes aren’t going away, but they are evolving. What was once a cycle of impulse buying is becoming a cycle of…
read now
Gas fueling Costco growth, customer loyalty
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.
read now
When value wins, loyalty follows
by Chris Cubba — Chief Revenue Officer, Snipp Interactive
The idea that loyalty is fading is a misread of the market. It’s not that consumers have stopped being loyal; they’ve simply stopped tolerating weak value.
read now
Home Depot earnings reflect consumer resilience
June 1, 2026
Home Depot consumers are "engaged" despite high gas prices and dipping consumer confidence.
read now
US retail sales show solid growth
May 22, 2026
U.S. retail sales increased 4.9% in April and represented the third month of consecutive growth.
read now
Walmart tops US grocery sales
May 19, 2026
Walmart owns 21% of U.S. grocery sales but when it comes to AI suggestions relating to grocery shopping, wholesaler Costco ranks first.
read now
Psychologists outline why many skip self-checkout
May 1, 2026
Despite the convenience of self-checkout kiosks, many shoppers still choose staffed checkout lanes, even when lines are longer. Experts claim the decision…
read now
Gap taps Google Gemini as a shopping channel
April 29, 2026
Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.
read now
Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
read now
As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
read now
More consumers tapping AI when looking for a deal
April 10, 2026
A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
