Consumer Behavior News & Media
C-store shoppers favor faster checkout but want human assistance
October 15, 2026
Convenience store customers are increasingly comfortable with AI-powered technology, particularly when it speeds up checkout, but many still want access to…
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Checkout donation ask can ding customer satisfaction
October 15, 2026
Retailers that ask customers to make charitable donations at checkout kiosks may unintentionally create negative shopping experiences, according to research…
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Near majority of consumers tapping AI for deal hunting
October 14, 2026
A near majority, 69%, of holiday shoppers are reaching for AI agents to price compare and find the best deals.
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Amazon beats out Walmart in competing sales days events
October 13, 2026
Amazon's Prime Big Deal Days outperformed Walmart's competiing sales event in October and nearly matched it's own June Prime Day spending.
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Millennials, Gen Z are big Halloween spenders
October 12, 2026
When it comes to spending on Halloween Gen Z and millennials are predicted to outspend the $210 overall average despite consumer concerns about budgets and…
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Holiday shoppers starting earlier, budgets climb to $849
October 12, 2026
Holiday shopping has started this year, and consumers are planning to spend more despite continued concerns about prices and the economy.
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When AI becomes the shopper: Why retailers must rethink customer experience
by Divya Valsala Saratchandran
AI isn't replacing the customer. But it is becoming part of the buying decision.
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US holiday shoppers reaching for gift cards given tight budgets
October 9, 2026
Gift cards will play a significant role in holiday shopping this year as 93% of U.S. shoppers who have set a spending budget plan to buy gift cards.
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AI, social media, digital shopping: What retailers need to do to grab Gen Alpha, Gen Z shoppers
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retailers need to offer digital discovery for the online Gen Alpha shopper and in the mall experience for the Gen Z. consumer.
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Holiday shoppers looking for free shipping, easy returns
October 7, 2026
In addition to looking for the best deals this holiday season consumers are expecting free shipping and easy returns.
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Consumer sentiment dipped big in September
October 6, 2026
Consumer sentiment in September hit its lowest level in 12 years, according to Conference Board's Consumer Confidence Index.
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Most c-store consumers engaging with AI
October 6, 2026
Most c-store shoppers, 80%, have engaged with artificial intelligence with most interactions happening at a self-checkout kiosk.
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Holiday shoppers setting budgets, planning earlier
October 2, 2026
Holiday shoppers, facing economic challenges, likely won't spend less this season. What they will change, however, is how they spend.
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AI emerging as a shopping channel
October 1, 2026
Generative artificial intelligence is fast becoming part of the shopper journey with over a third of consumers, 34%, using AI tools to shop. That's the top…
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Online retail holiday sales to cross $275B milestone
October 1, 2026
The U.S. 2026 online holiday shopping season will hit a record-setting $275.1 billion, illustrating a 6.7% growth compared to 2025. Cyber Monday will be the…
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Holiday sales forecast predicts biggest growth in 4 years
September 29, 2026
Holiday season retail sales are expected to mark the strongest holiday growth since 2022, according to Mastercard Economics Institute's annual holiday forecast…
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Poor online brand search driving consumers to tap AI assistants
September 29, 2026
Poor online search experiences on retail e-commerce sites is prompting shoppers to switch to AI assistants such as ChatGPT. That's a prime finding of a survey…
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Behavior-Led Innovation: How Consumer Behavior Drives the Future of Retail
Retail innovation starts with the customer. As shopping behaviors evolve, they reshape expectations and influence how retailers design experiences and…
Presented by Toshiba Global Commerce Solutions, Inc.
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Consumers are loyalty stacking at fuel pumps more than ever
September 25, 2026
Consumers, in response to inflation and increasing gas prices, are 'loyalty stacking' when it comes to paying for fuel at the pump.
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Holiday sales projected to grow 4% to 7%
September 25, 2026
This year's U.S. holiday sales are projected to grow 4% to 7% despite the fact that consumer confidence is declining.
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