Consumer Behavior News & Media
Gen Z, rich consumers driving opportunities for Walmart
August 28, 2026
Gen Z shoppers and higher-income households, those earning over $100,000, are driving growth for Walmart while lower-income households and Boomers are pulling…
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Households tapping AI, discounts, secondhand shops in back-to-school shopping
August 28, 2026
As students head back into the classroom across the U.S. families are using AI, discounts and second-hand shopping when it comes to back-to-school spending.
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More than half of young consumers wary of AI
August 28, 2026
Young U.S. adults are increasingly wary of AI and more than half are more concerned than excited about the technology, an increase from 37% in 2021.
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Walmart deploying commerce intelligence platform to Sam’s Clubs
August 27, 2026
Walmart is deploying Walmart Data Ventures' first-party commerce intelligence platform to its Sam's Club locations in 2027.
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Analyst predicts consumer spending slowdown
August 25, 2026
Consumer spending growth will be sluggish in the months ahead as the springtime growth was likely due to the federal tax refund spending, according to Goldman…
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The most valuable moment in retail media
by David Buckingham — CEO, Ecrebo
Retail media largely focuses on influencing shoppers before the transaction, while in-store media helps influence decisions during the shopping trip.
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Walmart: Tariff refunds will keep prices low
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Walmart revealed it had 11,000 rollbacks in prices in the second quarter, up from 7,200 rollbacks at the end of the first quarter.
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Target sales reveal growth boosted by tariff refunds
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Target beat street expectations with its Q2 earnings but CEO Michael Fiddelke said there is still important work ahead.
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Social media influencing back-to-school shopping
August 20, 2026
Over half of U.S. parents, 58%, shopping for back-to-school needs report that social media and online trends are influencing child requests.
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Many consumers will start holiday shopping before Black Friday
August 20, 2026
A hefty number of shoppers, 83%, will begin planning for holiday purchases before Black Friday, according to a Consumer Pulse research report, and 71% will…
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Most consumers concerned about back-to-school costs
August 19, 2026
Nearly two-thirds of U.S. consumers with school-age kids are extremely or very concerned about back-to-school costs this year.
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AI will power holiday shopping
August 19, 2026
Artificial intelligence discovery will play a meaningful role in this year's retail holiday season, with 72% of U.S. consumers regularly or at least…
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Home Depot deploys express delivery nationwide, Q2 earnings exceed expectations
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Home Depot launches nationwide express delivery across all U.S. markets on the same day Q2 earnings reflect sales of $47.9 billion in Q2 2026, an increase of…
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Retail customer experience held strong in Q2
August 14, 2026
Retail customer experience held strong in Q2, with the global satisfaction score hitting 92.4%, according to HappyOrNot's second quarterly report, "Retail CX…
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Nearly half of back-to-school shoppers will tap buy now, pay later option
August 14, 2026
Nearly half of consumers, 45%, shopping for back-to-school will rely on buy now, pay later options, up from 39% last year, according to an Omnisend survey.
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Older consumers most loyal to AI customer service
August 13, 2026
The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered…
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Back-to-school shopping getting more stressful for parents
August 12, 2026
Nearly half of consumers, 48%, shopping for back-to-school items are projected to spend more this year with 13% spending less than in 2025.
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Defining the role of agentic AI in the retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…
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Back-to-school shoppers want value, comfort, style
August 6, 2026
Consumers shopping for back-to-school items are looking for value, comfort and style, according to a Circana, LLC survey that also revealed over half, 57%, are…
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In-store shopping will beat online this holiday season, claims study
August 4, 2026
When it comes to holiday shopping consumers will be in the store more than they will be online, according to an Alchemer report. Alchemer is a provider of…
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