Consumer Behavior News & Media
Home Depot earnings reflect consumer resilience
June 1, 2026
Home Depot consumers are "engaged" despite high gas prices and dipping consumer confidence.
read now
US retail sales show solid growth
May 22, 2026
U.S. retail sales increased 4.9% in April and represented the third month of consecutive growth.
read now
Walmart tops US grocery sales
May 19, 2026
Walmart owns 21% of U.S. grocery sales but when it comes to AI suggestions relating to grocery shopping, wholesaler Costco ranks first.
read now
Psychologists outline why many skip self-checkout
May 1, 2026
Despite the convenience of self-checkout kiosks, many shoppers still choose staffed checkout lanes, even when lines are longer. Experts claim the decision…
read now
Gap taps Google Gemini as a shopping channel
April 29, 2026
Gap is planning to offer its product within Google's Gemini, which makes it the first top fashion retailer to offer instant checkout within the AI platform.
read now
Gen AI penetrates over half of US internet households
April 23, 2026
Generative AI has reached more than half of U.S. internet households, 58%, but there's still a lag when it comes to monetization and trust.
read now
As retailers automate CX trust deficit grows
April 21, 2026
The trust crisis between the consumer and retailer is deepening as retailers struggle to balance AI automation with human connection as 47% of consumers will…
read now
More consumers tapping AI when looking for a deal
April 10, 2026
A hefty number of consumers, nearly 70%, are using AI to find deals and retailer discounts.
read now
AI use as shopping tool gains traction
April 7, 2026
Artificial intelligence tools are being used for shopping, especially among the Gen Z consumer as consumers are seeing value in AI's ability find deals, do…
read now
Retail sales expected to grow 4.4% this year
March 24, 2026
Retail sales this year will grow by 4.4%, hitting $5.6 trillion.
read now
2026 will be a year of rapid technological advancement
by Ben Johnston — Chief Operating Officer, Kapitus
For small business retailers, 2025 was a year consumed by the promise of change and the fear of what that change would bring.
read now
Costco CEO, CFO talk AI-powered online sales jump, tariff strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…
read now
United Airlines enacts rule to make for quieter flight
March 13, 2026
Travelers flying on United Airlines will have to wear headphones when listening to a device as the airline has updated its rules and policies.
read now
More consumers using AI tools but still lots of mistrust
March 12, 2026
A hefty number of U.S. consumers, 71%, are using AI tools, with 37% using them daily or several times a week and 41% would use it more frequently for shopping…
read now
Severe winter weather boosts online retail activity
March 11, 2026
The country's severe winter weather proved to be a boon to online retail which experienced a 1.9% sales jump in January.
read now
Trader Joe’s earns best grocery store title in consumer report
March 6, 2026
Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.
read now
For loyal Amazon customers it’s no longer love but intentional reflex
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.
read now
Consumers spending more time to find best price
March 4, 2026
Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…
read now
What 2025 really taught us about AI, CX and what 2026 holds for the future
by Mike Gadsby — Chief Innovation Officer, O3 World
In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.
read now
Home Depot: Customers not spending on big projects
March 3, 2026
Consumers are not investing in big home improvement projects and are tempering spending, according to Home Depot leaders.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
