Consumer Behavior Features
C-store retail: Consumers, EV adoption among many factors reshaping the industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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Rise of the nasty customer: What retailers can do to protect store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…
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Tariffs in retail: What retailers should do as consumers react, experts offer advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…
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Higher retail prices spurred by tariffs driving consumers toward best deal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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Understanding Gen Z consumer impact on the retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Top consumer behavior trends in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.
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