Consumer Behavior News & Media
US smartphone owners want to use Apple Pay and Google Wallet
November 21, 2014
Survey found some 30 percent of respondents want to use the mobile wallets but are unsure where they're accepted.
read now6-year-olds with smartphones? That's what Ericsson predicts
November 21, 2014
Yes, you read that right. What's more, the mobile network provider predicts that units will exceed 6.1 billion by 2020.
read nowSurvey: Most shoppers will buy at least one digital gift card this holiday season
November 20, 2014
Of the consumers surveyed, 72 percent have previously bought a gift card from an online website or mobile website/app.
read nowMost Americans say they won't shop on either Black Friday or Cyber Monday
November 19, 2014
Millennials are the most likely to shop on those dates.
read nowMore than half of Americans looking for rebates this holiday season
November 19, 2014
The number one type of product for which survey respondents are most likely to use a holiday rebate is electronics (51 percent). Twenty-six percent said they’d…
read nowTraditional coupon offers still dominate, but volume of digital 'clips' continues to climb
November 19, 2014
More than 2 billion coupons were redeemed during the first nine months of 2014.
read nowMobile's impact on new product purchases by moms rises 26 percent over 2013
November 18, 2014
With moms on the go, smartphones in hand, the study finds that a majority use their mobile device specifically for shopping while in-store.
read nowNielsen: Global perceptions of store brands improve, but share of basket varies by country
November 18, 2014
The Nielsen Global Survey of Private Label polled more than 30,000 Internet respondents in 60 countries to understand how consumer perceptions about…
read nowThe best time for online Black Friday shopping? Wednesday night
November 18, 2014
The online versions of these sales typically start many hours earlier and in some cases days before.
read nowSurvey says 40 percent of US shoppers feel pressured to overspend this holiday season
November 17, 2014
Among parents with children under the age of 18, this pressure is even greater with 53 percent feeling pressured to overspend.
read nowHoliday shoppers not afraid to buy as Halloween leads strong October spending
November 13, 2014
A Friday Halloween spurred early holiday spending; leisure spending growth is up 4.6 percent; credit and debit spending show healthy increases over September.
read nowResearch suggests online retailers lose sales through irrelevant promotions, poor follow-up
November 13, 2014
Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that…
read nowSurvey says: 9 out of 10 have been frustrated by self-service tech
November 13, 2014
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
read nowHoliday shoppers set to spend more than $31B on gift cards this year
November 13, 2014
According to NRF survey, more than half of buyers cite practicality as reason to buy gift cards as gifts.
read nowOne-third of Americans changing their savings plan to spend more this holiday season
November 12, 2014
According to the Holiday Spending and Savings Study conducted by financial services firm Edward Jones, 35 percent of Americans plan to shift their saving and…
read nowShopping activity rebounded slightly in October, but not enough for year-over-year growth
November 12, 2014
Traffic increased only marginally compared to last year, despite a much better macro-economic environment than last October, and repeat visits were down…
read nowNearly half of holiday shoppers say they haven't started yet
November 12, 2014
Bargain hunters are holding out for holiday deals, according to a new NRF survey.
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An amazing customer service idea: The $5 lifeboat
by Shep Hyken — CAO, Shepard Presentations
The second-generation owner of a chain of Ace Hardware stores, Tom Glenn, tells an inspiring story about his father, Elder Glenn.
read nowSurvey says mobile use to be high this holiday season
November 11, 2014
The report found shoppers are using their phones mostly to compare pricing and read product reviews, but retailers' tech-enabled associates are using mobile…
read nowHalf of Americans opposed to stores being open on Thanksgiving
November 11, 2014
Iconic retailer Macy's plans to launch Black Friday shopping at 6 o'clock Thanksgiving evening, down from 8 p.m. last year, and from midnight in 2011. Other…
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