Consumer Behavior News & Media
Report says 62 percent of shoppers are motivated to purchase when ads are pushed while in store
May 22, 2014
Global mobile agency Fetch has announced the results of its ‘Engaging the Mobile Shopper’ report, which was conducted among more than 300+ US adults aged 18 …
read now
Maximizing the value of a retail loyalty program
The grocery industry seemingly changes daily, with new products and initiatives to meet rapidly shifting consumer preferences as well as new technology that…
read nowStudy says brand absence 'makes the heart grow fonder'
May 22, 2014
New research from marketing agency Momentum Worldwide says that people in countries with long-established consumer spending power — Japan, the U.K. and…
read nowGoogle overtakes Apple as most valuable brand
May 21, 2014
Google has overtaken Apple to become the world's most valuable global brand in the 2014 BrandZ Top 100 Most Valuable Global Brand ranking, worth $159 billion…
read now
How data design can take the pain out of purchases
by Bryan Pearson — President, LoyaltyOne
Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.
read nowU.S. retail market up 2 percent in the first quarter of 2014
May 21, 2014
The U.S. retail market increased 2.28 percent year over year in Q1 2014, totaling $1.08 trillion for the quarter, according to projections from eMarketer.
read now
Is Olapic a vision for the future of multi-channel retailing?
by Chris Petersen — Owner, IMS
Retailers can now create "look books" from consumer photos in real time.
read nowPhablet users big on social, engage most with ads in the evening
May 20, 2014
Opera Mediaworks has released a study on phablet users that identifies how their media consumption habits differ from those of smartphone and tablet users, as…
read now
Why your customer service has to include selling
by Bob Phibbs — CEO, The Retail Doctor
In addition to acquiring new customers, retailers need to focus on selling more to their existing ones.
read now
Ten questions every retailer must ask in order to survive
by Chris Petersen — Owner, IMS
It's not what you know ... it's what you don't know that could be hurting your business.
read nowNew RSR report finds the potential in retail emails
May 14, 2014
In a new report available today, “Retail’s Email Moment: How Personalization Can Revitalize Retailers’ Email Strategy,” RSR Research analysts Nikki Baird and…
read now
Why big data is big news for retailers
by Clare Evans
Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.
read nowNew survey explores Millennials and how they view loyalty programs
May 13, 2014
PunchTab, a omni-channel engagement and insights platform, has released a new study on Millennial purchase behavior among fashion brands and retailers.
read nowNRF says retail sales were unchanged in April
May 13, 2014
Despite nicer spring weather, consumers tempered their spending in the month of April. According to the National Retail Federation – the world's largest retail…
read nowResearch says most shoppers are regularly 'webrooming'
May 13, 2014
Retail marketing firm Interactions has released its second Retail Perceptions trend report, "The Rise of Webrooming: A Changing Consumer Landscape." The report…
read nowEaster shift, warmer weather pushed consumer spending growth up in April
May 12, 2014
First Data Corporation has released its First Data SpendTrend analysis for April 1, 2014 through April 30, 2014, compared to April 2, 2013 through May 1, 2013.
read now
Improving your culture by sharing your story
by Andrew Sharpe — Retail Strategist, BRANDSPANK
Over the past few years the concept of "storytelling," from a marketing and branding perspective, has gained tremendous momentum. To someone like me, I see…
read now
How to be smart in a world of dumb retail mistakes
by Kristen Gramigna — Chief Marketing Officer, BluePay
There are no "magic bullets" that will instantly transform your retail store into a customer magnet. But there are steps you can take to avoid sabotaging…
read nowMother's Day revenue set to grow 3 percent this year
May 7, 2014
The time of year dedicated to pampering mom is quickly approaching and Americans are expected to splurge on gifts for Mother's Day. Market research firm…
read now
Why loyalty tiers no longer rank
by Bryan Pearson — President, LoyaltyOne
For a lot of loyalty program members today, getting to gold is a treasure hunt, and only the program operator holds the map.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
