Study: 38% of Americans have chucked checks

March 4, 2014

Asked how often they write personal checks, the most common response among Americans is "never" (37.8 percent), followed by "several times a month" (25.…

Pursway announces patented purchase influence tech

March 4, 2014

Big data analytics firm Pursway has announced the availability of its purchase influence targeting tools, MyPIVO (Purchase Influence Value Order), fastPIVO and…

As Millennials get nostalgic, so do brands

by Jeff Fromm — Executive Vice President, Barkley

Ranging from roughly 18 to 30 years old, Millennials are generally optimistic about their futures, but they're also approaching the age where they start to…

Survey highlights winning, losing holiday pricing strategies

March 3, 2014

Retail consultancy 360pi has announced its findings on the 2013 holiday shopping season following its "Retail's 2013 Holiday Winners & Losers" webinar.

Pricing and human behavior modification

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent study cited in The Australian suggests that charging fees for road usage would not only improve traffic flow, it would improve labor productivity.

UK consumers less tolerant to poor service than US counterparts

February 26, 2014

New research from NewVoiceMedia reveals that U.K. consumers are less tolerant to poor customer service than those in the U.S.. Coupled with findings that they…

Half of consumers now read emails only on mobile devices, conversion rates are twice that of desktop

February 26, 2014

For the first time ever, the proportion of consumers interacting with email on smartphones or tablets alone hit 50 percent in the fourth quarter of 2013…

Coupon trends of 2013: Like a box of chocolates

Diverse approaches to coupon marketing led to better distribution and higher average values.

Report reveals strong growth in mobile and tablet shopping traffic

February 24, 2014

In its latest Influence & Impact report, e-commerce provider ShopVisible found that site traffic from mobile devices and tablets significantly increased …

Report says US consumer well-being is improving

February 24, 2014

Temkin Group has released its Temkin Well-being Index (TWI), which measures the well-being of U.S. adult consumers. The TWI is based on surveys of 10,000 U.S.

Clash of the titans: Alibaba vs. Amazon

by Chris Petersen — Owner, IMS

There are some predictions that 50 percent of major U.S. retailers will be gone by 2020. While it is too early to predict the demise of bricks and mortar, it's…

Survey says: Data breaches not changing shoppers' behaviors

February 20, 2014

Despite concerns over the security of their personal information in the wake of massive retail security breaches, many American shoppers still aren't taking…

Opt-out registry takes aim at location-based marketers

February 19, 2014

The Future of Privacy Forum, a Washington-based think tank seeking to advance responsible data use and consumer privacy, and The Wireless Registry Inc., a…

Fashion retailer using traffic tech to study customer behavior

February 19, 2014

Tyco Retail Solutions has announced that FJ Benjamin, a group of global luxury and lifestyle brands across Asia, has successfully implemented Tyco’s Traffic…

Nearly half of Americans who receive a tax refund will save rather than spend it

February 19, 2014

Having a plethora of options for how to use their tax refunds, more Americans this year are opting to stash their cash away for a rainy day. According to NRF's…

Innovating under the Latin influence

by Arturo Nava — Managing Partner & Co-founder, Marketealo

Innovation is the life blood of any successful business; without it, companies cease to offer brands, products, services and experiences that delight their…

Retail customer satisfaction improves for a third consecutive year

Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.

Survey: UK shoppers are now 'habitual deal seekers'

February 18, 2014

Retail service provider parago has released its second U.K. shopper study, "Let's Make a Deal." According to the company, the results reveal that regardless of…

Why retailers need to keep a laser focus on the customer

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

I spent the first 15 years of my retail career in operations, i.e. working in and ultimately managing stores. Those years gave me invaluable first-hand…

Your price is too high!

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

These words strike fear into the hearts of CEOs and salespeople like no others. The reality is that this is the one statement we should long to hear. Why?