Consumer Behavior News & Media
Women will continue shopping online well past COVID-19, claims study
November 10, 2020
The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…
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Planterra Foods deploys Alida platform to gain deeper customer insight
November 9, 2020
Plant-based protein startup Planerra Foods is tapping the Alida Sparq digital platform to gain deeper customer insight to drive customer-based decision making…
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Black Friday will prove rewarding for UK retail revenue, claims research
November 9, 2020
A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…
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Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
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A look at the American retail payment revolution
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…
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Cyber Monday will beat Black Friday, reveals survey
November 6, 2020
When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…
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Adobe: Online US sales will be a record-breaking $189B
November 5, 2020
It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.
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To stem tide of e-commerce returns retailers need 3D, AR
by Rob Weaver
Rob Weaver, chief revenue officer for Vertebrae, offers insight on why more retailers than ever are turning to immersive commerce experiences that use…
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Walmart lays off inventory robots, keeps humans
November 4, 2020
It seems robots don't beat humans when it comes to checking inventory on shelves.
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New 'reality' for grocer segment: online shopping, deeper shopper expectations
November 4, 2020
The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…
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Diebold Nixdorf, Nielsen survey offers customer connectivity insights
November 4, 2020
There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…
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The pandemic and cash use: What are the facts?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…
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Chicago passengers can use iPhones, Apple Watch for tap-and-go payment
November 2, 2020
Chicago Transit Authority passengers can use their iPhone or Apple Watch to make tap-and-go fare payments via Apple Pay's Express Transit mode by uploading the…
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Holiday spend this year likely will dip a bit
October 30, 2020
Consumers aren't likely to spend more this holiday season compared to 2019 and much of the reason is due to the ongoing COVID-19 pandemic and rocky economic…
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Holiday consumer behavior will be different this year, reveals study
October 30, 2020
Consumers will spend with caution, spend more on at-home holiday celebrations and spend more than half the gift budget via e-commerce.
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Target puts reservations into play for holiday shoppers
October 27, 2020
Target customers anxious about COVID-19 and wanting a safer shopping experience can now make a reservation at the retailer's location.
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How Brooks Running overcame fraud and boosted customer experience
by Rich Stuppy, Rich Stuppy
Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…
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5 things for marketers to be thankful for this holiday
by Anne-Marie Schaffer — EVP, GM, Merkle Inc.
Anne-Marie Schaffer, EVP, general manager of retail and consumer goods, auto and mobility for Merkle, shares insight on new solutions and approaches retail…
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Preparing for the new Next: Building confidence and resiliency
by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle
Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…
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Earlier holiday shopping will result in more spend, claims research
October 20, 2020
Consumers are shopping for holiday gifts earlier than ever and a Savings.com survey predicts the activity will lead to the biggest and longest holiday sales…
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