How to clear top 5 hurdles in deploying autonomous retail checkout

Michael Suswal, co-founder and COO of Standard Cognition, maps out how to clear five top obstacles standing in a retailer's way in deploying autonomous…

4 ways brands can gain advantage via voice commerce

Tabatha Patterson, strategy and insights analyst, VML, explains why virtual assistants are proving increasingly helpful for shoppers and that by optimizing the…

Helping e-commerce teams focus on retail customer experience

Matthew Robinson, head of marketing U.K., ContentSquare, explains why understanding how customers interact with your website is critical to optimization…

How emerging technologies are changing the retail shopping experience

Bob Meixner, senior product strategist, Oracle Commerce Cloud, offers insight on the emerging technologies hitting the retail environment and why retailers…

How smart retailers join social content, e-commerce for robust customer experience

Dave Feinleib, CEO, Content Analytics, explains how great product content no longer refers to just product descriptions and images. Great product content…

Consumers will revisit retail websites if content is worthy

October 4, 2018

More than half, 55 percent, of consumers will revisit a retailer's website if content is viewed as useful and valuable, according to a Clutch survey.

Product cost, retail location key drivers in consumer shopping

October 3, 2018

A Uberall study of 1,000 U.S.-based smartphone users reveals 58 percent say cost is prime reason for brick-and-mortar store choice, and store location came in…

Consumers have mixed feeling about social commerce

October 2, 2018

A new Sumo Heavy report reveals that while chatbots are gaining favor with consumers interaction with chatbots remains low within the retail customer…

Emotional connection drives greater consumer spend, reveals study

October 2, 2018

If retailers and brand can make an emotional connection with a consumer it will pay off in greater spend, according to a new Motista report, Leveraging the…

Are you tracking the most important part of Black Friday? (Hint: It's not sales)

Bob Gatta, CEO of Data Display Systems, explains why engagement — in-store leading to online — should be the primary metric for determining return on…

Study: Holiday sale event spurs more consumer spend

October 1, 2018

A new Blis research report on U.S. consumer shopping plans reveals 57.7 percent will do most holiday shopping online with nearly 40 percent hitting…

Consumers love a personal touch, reveals study

October 1, 2018

While a good number (86 percent) of consumers like to exercise data protection rights, more than half (56 percent) value personalized offers in the retail…

Gift card purchases not always a last-minute consumer purchase

October 1, 2018

Consumers are not buying open-loop gift cards in a last minute gift decisions, and in fact 73 percent plan the gift card purchase in advance, according to a…

Survey: In-store still most popular place for consumers

September 28, 2018

Shopping in-store is the most popular retail customer experience and a retailer having the right product in stock is a key need for consumers, according to the…

Long lines, frozen e-commerce check-out top 'shopping stressors'

September 27, 2018

When it comes to shopping, U.S. consumers don't like long queues in the store or frozen check-out during online shopping and both are top 'shopping stressors,…

Good number of Gen Z shoppers like brick-and-mortar more than online retail

September 27, 2018

While e-commerce may be exploding a new Profitect survey claims 42 percent of Gen Z shopers (those ages 18-22) like hitting a retail store versus an online…

Brand loyalty can be a fleeting thing, reveals study

September 27, 2018

Retail consumers can be loyal but that loyalty may not last too long, according to a new survey from Adtaxi.

The changing face of retail IT and impact on customer experience

Nick East, CEO, Zynstra, explains 'edge computing' and how it's bringing the processing power of the cloud closer to where it's needed — to end devices like…

Bluefly partners with 4Cite to spur customer response, influence purchase behavior

September 26, 2018

Fashion marketplace Bluefly is partnering with 4Cite, a people-based identification and insights service provider, to gain insight for driving consumer…

Halloween spend projected to hit $9B

September 25, 2018

This year consumers will spend just under what they did last year when it comes to Halloween shopping, hitting about $9 billion, according to the National…