Study: Retail experience hinges on new technology

February 11, 2013

A recent study by The Control Group reveals new details about the evolution of retail technology. As agbeat.com reported, retail technology "will drive…

IBM study says showroomers should be targeted

Although the notorious showroomer makes up only 6 percent of all buying traffic, they're young, active and influential.

Giving shoppers what they don't know they want

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The National Grocers Association and Supermarket Guru released some teaser facts from their Consumer Panel Survey that will be released at the annual…

Social media not significant sales driver, study finds

February 6, 2013

While digital technology continues to reshape the way companies and consumers interact, social media is not replacing the in-store shopping experience…

The single greatest miss in retail store metrics: Footfalls

by Chris Petersen — Owner, IMS

Online retail knows everything about you, but stores are not even sure you were there.The old saying is "build it and they will come." One of the greatest…

To bundle or not to bundle?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Business owners can’t seem to win. If they bundle their offerings, customers ask for itemization of the various components with the price of each clearly…

NRF: Foresee talks about the importance of multichannel

At this year's NRF show, Larry Freed, president and CEO of Foresee discusses the increasingly multichannel behavior of shoppers, including some findings from a…

NRF forecasts 3.4 percent increase in retail sales for 2013

January 28, 2013

The National Retail Federation released its 2013 economic forecast today, projecting retail industry sales (which exclude automobiles, gas stations, and…

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

M-commerce still small as retailers focus on the basics

January 21, 2013

A new report by Forrester Research for trade group Shop.org shows that smartphones generated only a small portion of online sales last year — about $5 billion…

Blog discusses the psychology of sales resistance

January 21, 2013

The next time consumers struggle to resist clearance sales, they could be taking a few tips from a Psychology Today blog that gives insight into the…

Latest Voxware study examines consumer return habits

January 18, 2013

Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…

Receipt surveys offer few benefits to retailers

January 17, 2013

Although till receipt surveys (TRS) began as a highly attractive engagement tool for retailers, a recent blog on research-live.com revealed that the practice…

Chipotle's Jessica Harrison talks Fast Casual Summit

Jessica Harrison, marketing programs director for Chipotle Mexican Grill, gives her impressions of the Fast Casual Executive Summit.

NRF: Tyco announces alliance with RetailNext

January 15, 2013

Tyco Retail Solutions, a global provider of retail performance and security solutions, today announced a key alliance with RetailNext, a provider of in-store…

NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

Is strategic pricing dead?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Given the accessibility of pricing information today, is it possible to be strategic in pricing your products and services? Or are we, all, trapped by the…

Retail Social Media Top 10 [Infographic]

by James Bickers — Editor, Networld Alliance

A look at how some of the top U.S. retail brands stack up on social media.

Retail Social Media Top 10

Which U.S. retailers have been most successful in building up their followings on major social networking sites? The results might surprise you.

Presented by RetailCustomerExperience.com

Consumer study investigates acceptance of retail tech

January 9, 2013

WD Partners, a global retail design and development firm, released the results of a national consumer study conducted to gauge consumer awareness, usage and…