Retail sales expected to grow 4.4% this year

March 24, 2026

Retail sales this year will grow by 4.4%, hitting $5.6 trillion.

2026 will be a year of rapid technological advancement

by Ben Johnston — Chief Operating Officer, Kapitus

For small business retailers, 2025 was a year consumed by the promise of change and the fear of what that change would bring.

Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

United Airlines enacts rule to make for quieter flight

March 13, 2026

Travelers flying on United Airlines will have to wear headphones when listening to a device as the airline has updated its rules and policies.

More consumers using AI tools but still lots of mistrust

March 12, 2026

A hefty number of U.S. consumers, 71%, are using AI tools, with 37% using them daily or several times a week and 41% would use it more frequently for shopping…

Severe winter weather boosts online retail activity

March 11, 2026

The country's severe winter weather proved to be a boon to online retail which experienced a 1.9% sales jump in January.

Trader Joe’s earns best grocery store title in consumer report

March 6, 2026

Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.

For loyal Amazon customers it’s no longer love but intentional reflex

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.

Consumers spending more time to find best price

March 4, 2026

Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…

What 2025 really taught us about AI, CX and what 2026 holds for the future

by Mike Gadsby — Chief Innovation Officer, O3 World

In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.

Home Depot: Customers not spending on big projects

March 3, 2026

Consumers are not investing in big home improvement projects and are tempering spending, according to Home Depot leaders.

Home Depot beats Lowe’s in Q4 2025 consumer spend, pricing a factor

March 2, 2026

Home Depot captured 29% of home improvement spending, besting Lowe's which captured 17% in the fourth quarter of 2025.

National Retail Solutions Partners with El Especialito to Launch Contest with $1,000 Prize

National Retail Solutions (NRS) is proud to announce its collaboration with El Especialito, the nation’s largest Spanish-language weekly newspaper, to launch…

Walmart expects to maintain solid sales growth in 2026

February 25, 2026

Walmart expects to maintain the sales growth it achieved in 2025 yet are a bit wary of the current economy in the U.S., trade policy actions and how low-income…

Amazon beats out Best Buy in consumer electronics purchases

February 25, 2026

Amazon captured 31% of consumer electronics spending in 2025, beating out Best Buy, according to Numerator's "Numerator Consumer Electronics Tracker" report…

Why CX outcomes, not price cuts, will drive retail growth in 2026

by Banwari Agarwal — CEO Retail & CG and Digital Business, Sutherland Global

Staying competitive shouldn’t start with slashing prices. While discounts may deliver a short-term lift in revenue, they steadily erode margins and train…

Study details retail display influence

February 24, 2026

Most shoppers, 76%, have discovered a new product or brand from seeing it on a retail display and 63% of shoppers state retail displays have influenced their…

Retailers loss from returns, shrink in 2025 hit $796B

February 24, 2026

The total retail loss due to shrink, fraud, returns abuse and operational leakage totaled $796 billion in 2025, according to Appriss Retail's "The 2026 Total…

Gen AI reshaping shopping behavior

February 20, 2026

Gen AI has moved from experimentation to habit formation when it comes to consumer shopping behavior.

US retail metrics staying the course this year

February 19, 2026

A new forecast predicts projections for U.S. retail metrics will stay the course through 2026 with a possible minimal rise in the first half of the year.