Editor's letter: Give the people what they want

by James Bickers — Editor, Networld Alliance

November 2, 2008

Our editor ponders the phenomenon of "crowdsourcing"

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Best Buy analyzing shopper traffic with Verint

October 28, 2008

MELVILLE, N.Y. — Verint Systems Inc. announced that its Nextiva Retail Traffic Analysis solution is being used by Best Buy Co. Inc. as part of a program…

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Online-savvy shoppers pose a challenge for retailers

October 22, 2008

Retail Jeweller: New research by Ipsos MORI's retail and shopper division found that the online revolution had created a nation of savvy shoppers who are…

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

Circuit City to align online, in-store prices

October 14, 2008

The Associated Press: Circuit City Stores Inc. has started offering the same prices in its stores as on its Web site in an effort to beef up its rapport with…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Study: Multichannel shoppers are more loyal, spend more

October 8, 2008

Science Daily: Multichannel customers shop more than other customer groups, according to new research, and spend more as a result.

Survey: Shoppers will flee an unclean store

October 7, 2008

DALLAS — A study conducted by M/A/R/C Research found that as many as 18 percent of shoppers would discontinue shopping at a particular store if they believe…

Five tips for turning online browsers into buyers

October 6, 2008

E-Commerce Times: Lots of people shop online, but they don't all buy. There are many factors that drive potential customers away, according to Thomas…

Best Buy opens store designed for women

October 6, 2008

DENVER — Best Buy has opened a new store in Denver, built in partnership with the local community it will serve on a daily basis. While designing the store…

Men's 'shopping shrines' court lifestyle dollars

October 1, 2008

Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…

Tapping the wisdom of crowds

Crowdsourcing gives retailers a way to learn customer needs, wants.

Survey: Online shopping should be brisk this holiday

September 30, 2008

SAN FRANCISCO — According to a recent online survey of 200 consumers commissioned by Avail Intelligence, provider of e-commerce optimization software…

Study: Free samples drive sales

September 29, 2008

Brandweek: More than one-third (35 percent) of customers who tried a free sample product bought that product during the same shopping trip, per the poll of…

British grocery shopping habits changing

September 25, 2008

Australian Food News: Consumer research from MINTEL highlights that, in the last 12 months alone, 41 percent of shoppers have switched to cheaper brands and…

Survey: Most consumers just don't care about 'going green'

September 25, 2008

MediaPost: Based on a survey of nearly 2,800 consumers who are representative of U.S. consumers age 16 and over, research firm Yankelovich found that "only…