ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Pandemic habits still in play with consumers

May 3, 2023

Consumer habits adopted during the two-year COVID-19 pandemic remain in play as 68% of consumers are shopping more online due to delivery speed and flexibility…

Jewelry industry experiencing ‘engagement gap’

April 27, 2023

The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

Holidays shoppers starting early, economy big concern

October 24, 2022

More than half of consumers, 66%, are more concerned about the economy this holiday season compared to last year, and 58% intend to start shopping before…

Some high-end retailers keeping Covid limits in place

June 3, 2022

While most businesses have eliminated mask rules and other COVID-19 safety requirements, some high-end luxury brands have not and it's not only due to…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Time to Converge: Contactless Touch in the Post-Digital Age

Whether you are designing products for the automotive, medtech, building or entertainment sectors, technological convergence plays a major role in improving…

Sephora taps FreedomPay to expand payment, mobile POS options

March 23, 2022

Beauty retailer Sephora is deploying the FreedomPay commerce platform to expand payment and mobile POS options to customers at its 500-plus store locations.

Costco ending COVID-related hours come April

March 23, 2022

Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.

Target eliminates mask requirement for shoppers, staff

February 25, 2022

Consumers and store associates and workers will no longer have to wear a protective COVID-9 mask in Target stores.

Type-C is The Next Trend of I/O Interface for POS System

To support faster data transmission, the USB Type-C will possibly replace Type-A in the future to connect with devices that need to transmit plenty of data to…

IBrands Global installs COVID test kit machine in Jersey store

February 7, 2022

IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…

Japanese retailers add vending machines during pandemic

January 27, 2022

Frozen food and flower retailers are installing vending machines during the coronavirus pandemic, according to a report in thenewsmotion.com.

Looking for Return-to-Work Essentials? Start with Touchless Technology.

Today more than ever, employers have an important duty of care to ensure workplaces are both safe and hygienic for employees. Installing touchless facilities…

2021 retail holiday sales hit $887B

January 20, 2022

Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…

Supply chain, inflation still a concern for a consumers

January 17, 2022

The state of the U.S. economy, specifically inflation and supply chain issues, are still top of mind for consumers, according a Shopkick survey.

Ikea hikes price in new year

January 11, 2022

It will cost a bit more to shop at Ikea in 2022 as the retailer is raising prices by an average of 9%.

Firewood vending machine restores lost sales due to pandemic

January 10, 2022

The Bong Naturalist Association has recovered the firewood sales it lost due to COVID-19 by installing a firewood vending machine, according to a Kenosha News…