Customer Experience Features
Designing AI strategies to enhance customer trust, call agent well-being
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…
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Fashion retailer Oh Polly taps LED displays to drive shopper engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Webinar examines deploying responsible AI in CX voice channels
In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…
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Albertsons retail media collective embraces video to power shopper-centric journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.
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C-store retail: Consumers, EV adoption among many factors reshaping the industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…
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The human touch: How kiosks are transforming retail, restaurants
by Mandy Wolf Detwiler — Editor, Networld Media Group
Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…
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How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Fashion rental service Nuuly designs deeper customer-first experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…
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Levi Strauss e-commerce leader talks customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…
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How Verizon is tapping AI to drive customer experience innovation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…
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GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
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Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
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Rise of the nasty customer: What retailers can do to protect store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…
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L'ovedbaby goes personal to drive customer engagement, revenue
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.
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Bob's Discount Furniture COO talks expansion, CX tech, tariff impact
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.
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Retaining retail store associates requires training, engagement, relationship building
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…
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Tariffs in retail: What retailers should do as consumers react, experts offer advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…
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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.
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