Customer Experience Features
Diamond retailer taps blockchain to drive transparency in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…
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Taco Bell's digital transformation focus of ICX Summit keynote
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…
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How Target is embracing the human touch to beat the competition
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…
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Wayfair launches one-day Way Day retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…
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Evolving payments tech challenges merchants to keep pace with shoppers' expectations
by Will Hernandez — Editor, NetWorld Media Group
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of…
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Intel's Christie Rice talks customer experience, digital innovations
by Christopher Hall — director, ICX Association
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to…
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Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…
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Personalization, physical-digital integration dominating retail innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer…
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Watch out Amazon Go, China's BingoBox is on the move
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Mobile payment: Redefining the customer experience for unattended retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology…
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Lowe's debuts 'view in your space' AR experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.
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Lowe's, Poshmark are improving customer experience via digital innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer…
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Google expands retail shopping program with a universal cart, personalization focus
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
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Amazon happy with customer response to Go store but guarded about future plans
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…
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Will Amazon deliver the next generation of financial services?
Dr. Louise Beaumont, strategic adviser at Sapient Consulting, discusses the e-commerce giant's potential interest in banking.
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Carnival cruising full speed to deliver game-changing guest experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Padgett, chief experience and innovation officer, global experience and innovation for Carnival Corp. is the opening keynote speaker at the upcoming ICX…
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Innovation on the seas is keynote focus at upcoming ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Early bird registration for the annual customer experience innovation event is Friday, March 16.
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Target expands delivery, boosts wages amidst earnings report criticism
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target CEO Brian Cornell is not upset over his company's latest mixed earnings despite street criticism. Cornell says his company has the team and strategy in…
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Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…
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