Customer Experience Features
Tips for meeting Generation Z customer expectations
by Molly Wike — Intern, Networld Media Group
Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.
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What retailers need to know, and expect, about virtual digital technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…
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The ICX Interview: Richard Ventura, NEC Display Solutions of America
Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about…
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Pokémon Go spurring mall, retail traffic but sales not so much
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pokémon Go is driving consumers to malls, retail shops and business districts as millions of gamers search for characters in the game.
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CX design firm will read your mind
by Christopher Hall — writer, self
There's a glint of missionary zeal in Jean-Pierre Lacroix's eyes when he talks about the future of store design coming into view on the horizon with an…
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Talking With: Motista CEO Scott Magids on capitalizing on customer emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers must focus on, and capitalize on, the emotional aspect within the customer retail experience. But, to do that, retailers must understand a consumer’s…
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Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…
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Talking With: Clicktale VP Michal Harel on customer experience trends
Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…
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Creating a 'phygital experience': Experts offer insight, tips and strategy advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…
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Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come
by Lyle Bunn — Strategy Architect, BUNN
Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,
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Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…
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Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)
by Will Hernandez — Editor, NetWorld Media Group
In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…
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Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)
by Will Hernandez — Editor, NetWorld Media Group
Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…
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The Honest Company CEO: Innovation, focus are keys to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
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Why customer loyalty is way more than just offering a consumer discount
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…
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Tips, advice on inspiring innovation in the retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…
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Online apparel retailer stitching up a data-driven customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…
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Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…
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ICX Association honors best interactive customer experience tech at Elevate Awards 2016
The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.
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Casper striving to flip mattress industry into new retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…
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