Customer Experience Features
How to create a customer journey map
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.
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ICX Summit: Tapping customer feedback to drive retail wins
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…
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ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
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ICX Summit: How sustainability plays into the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.
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Sam’s Club community members are co-creators in Member’s Mark brand
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The wholesale club is engaging with its private brand fans to connect with consumers and drive improvement to products.
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Benefits of AI in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Networld Media Group
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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ICX Summit: CX leaders offer up retail customer experience predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.
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3 tips for hiring high-quality retail associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…
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Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
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South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
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Motel 6 taps Garfield as Chief Pet Officer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.
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At Monster Mini Golf customer experience is all about fun
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…
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