ICX Symposium: The future of customer experience is coming fast

by Christopher Hall — w, t

With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…

Jet jettisons membership fee citing bigger than expected sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.

Why technology collaboration, integration are key for online retail success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…

Creating a personal experience: First steps and the best steps

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

Creating a personal experience: Misconceptions, why data is a critical element

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Consumers want convenient, flexible, and simple ways to pay

Retailers who make the purchase process slow, arduous and inconvenient aren't going to score big with consumers in the near future.

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Nominations Call: Who are today’s top customer experience innovators?

Know a customer experience guru? Nominate them for our top list of innovators in the industry.

Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

Back-to-School: How retailers are tackling consumers' social network activity to engage customers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…

CONNECT: The issues preventing widespread beacon deployment

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with retailers today.

Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

What better experience can a diner have than tallying up their own meal tab?

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

by Christopher Hall — w, t

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

Digital wallets: How merchants can tap mobile platforms to draw in shoppers

Can mobile wallets help customers and merchants? Yes, but just going 'mobile' is half the equation.

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Staples debuts entrepreneurial product portfolio

The seven winners of the Crowd2Shelf tech innovation contest are within consumers' reach at Staples.com.

Back-to-School: Reports reveal what’s hot, what’s not and consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.