5 steps to personalize the in-store experience

A focus on the customer journey will improve your shopper's experience on their path to purchase.

Holiday spending expected to increase by 11 percent

Nearly all shoppers will be searching for discounts and sales, study finds.

Facebook and Cisco combine forces for in-store mobile

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The networking powerhouses created CMX for Facebook Wi-Fi to drive 'likes' and improve the connected customer experience.

Report: M-commerce grew 24 percent over the last 12 months

Consumers are increasingly turning to their smartphones and tablets for specific retail activities.

New Balance builds brand engagement at Foot Locker flagship

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The sneaker brand recently launched its 574 customization kiosk that turns shoppers into shoe designers.

What's in store for the 2013 holiday shopping season?

Five predictions for what retailers can expect this holiday season and how they can prepare.

The store is still the star: Takeaways from the DSA symposium

The Digital Screenmedia Association's recent event highlighted the innovation of in-store technology.

What to take away from the 2013 back-to-school season

Sales data can show how successful your back-to-school season was, but numbers don’t reveal the reasons why.

PayPal points Beacon toward the future of in-store payments

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

PayPal takes simplifying mobile payments to new level with the launch of its hands-free function.

Commentary: The showrooming myth

The "false paradigm of showrooming" will only distract retailers from the real task at hand.

Has the Apple Store lost its uniqueness?

Apple's third quarter earnings dipped slightly, the first decline since 2009.

RCEES: How to keep your brand message burning when traditional marketing fades

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With a focus on humans and the right customer service, brands can sidestep the dangers of ineffective marketing.

RCEES: Retail's refocus on customer service

by Alicia Kelso — Editor, QSRWeb.com

Creating a customer-centric environment is key to a successful business.

RCEES: How AT&T brought an invisible product to life

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

RCEES: Jim Knight talks about service that rocks

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The former Hard Rock trainer gives tips on how to treat your business like a band.

Building customer loyalty the hard (and only) way

Follow the framework for building satisfied customers by applying these four elements.

Navigating the challenges of retail self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

Are Nordstrom and Pinterest made for each other?

Nordstrom is big on Pinterest, but will the social media site be big inside the chain's department stores?

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.