Customer Experience Features
Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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A look at AI today, and down the road, in the retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…
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Need live bait? Walmart has a service for that
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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How a robot named Tally is helping BJ's boost the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Boot Barn chief digital leader on crafting personalized experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Hazen, chief digital officer at western wear retailer Boot Barn, shares how the company is reaching customers through multiple channels to drive a…
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Ulta Beauty pilots smart vending for in-store product discovery experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.
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The Paper Store revolutionizes tech to enhance customer experience, streamline operations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.
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How to optimize retail customer experience year round
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…
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Online boutique drives personalization with the help of AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.
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How a jewelry insurer is driving customer engagement via AI
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.
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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…
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Creating retail omnichannel experiences for Gen Alpha
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…
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3 tips for defusing retail shopping tension
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…
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AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
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Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
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