Defining metaverse in the retail realm

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the top buzzwords in retail today, if not the top, is metaverse — the emerging virtual customer experience. Retailers are moving into the new dimension…

Home Depot goes to the edge to drive seamless customer, associate experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The world's largest home improvement retailer is tapping the Aruba Edge Services Platform, via Hewlett Packard Enterprise's GreenLake, for a full network…

How retailers can eliminate friction in customer experience

by Kevin Damask — Editor, Digital Signage Today

The pressure to make purchasing easy and quick has never been more intense and that's why retailers need to remove friction from the customer journey.

Indiana Pacers trust data for delivering best customer experience

by Kevin Damask — Editor, Digital Signage Today

Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with…

AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Indiana Pacers tap automation to engage with fans, drive revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

Why data matters in boosting customer service agent operations

Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…