Customer Experience Features
Where physical and digital intersect
Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…
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A look at Hudson's self-service technology overhaul
Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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Retail recovery from COVID-19 is all about engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…
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A deep dive look at the 2021 holiday shopping retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…
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The customer journey: What does the future hold?
Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…
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Ace Hardware goes Thanksgrilling in customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…
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Why it's critical to enhance retail associate culture, training
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…
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Chewy taps AR for immersive Halloween pet costume experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet lovers love to dress up their canine and feline best friends for Halloween and Chewy is not only making costume selection easier, it's engaging with…
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ICXA professional network welcomes 139 B2C executives
by Morgan Petty — Executive Director, ICX Association
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Winning the talent war is all about recognition, healthy work-life balance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…
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Convenience services rebound after pandemic-driven setback
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Micro markets, unattended stores that offer consumers open product shelving and automated cashless payment from a self-checkout kiosk, suffered the lowest loss…
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E-commerce at the apartment: Self-service to the rescue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.
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Payment options expanding: What solutions are right for your retail customers?
A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…
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Why retailers can't afford to trust and must always verify
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…
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Furniture retailer shares insight on driving digital strategy during a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…
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Virtual reality’s ‘I-Phone Moment’ is here
Consumer VR headset sales are "exploding" due to Oculus Quest 2, causing retail, entertainment and other venues to follow suit, consultant Bob Cooney noted in…
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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