Customer Experience Blogs
3 ways automation helps scale CPG compliance
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, senior vice president, enterprise solutions, Atrius, at Acuity Brands, shares insight on how retailers can overcome the challenges inherent in…
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Convenience 2.0: Lessons learned and next steps for c-stores post pandemic
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, group marking director at Zynstra, an NCR company, offers insight regarding the levels of convenience customers now expect during the buying…
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Adding AR to your e-commerce site? Here are 3 crucial questions to ask
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains that while increasing deployment of AR and 3D technology within the e-commerce strategy is paying off…
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Preparing for a pandemic holiday season
Sanjeev Sularia, CEO and co-founder of Intelligence Node, writes that the key to a successful holiday sales season are efforts and investments focused on…
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Creating a safe third place through loyalty programs
by Melissa West — Product Marketing, PDI
Melissa West, vice president, product marketing/convenience retail, at PDI Software, explains why retailers focused on developing or adjusting loyalty programs…
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Payments shock factor: The digital acceleration no one saw coming
by Steve Villegas — VP, Payment Partnerships, PPRO
Steve Villegas, VP of payment partnerships North America at PPRO, shares insight on the unprecedented urgency for merchants to be proactive as the usage of…
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The psychology of shopping in stores
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…
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Technology and safety in retail: 3 smart moves as stores reopen
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains that while adaptive retailers' multi-faceted approach to managing during the…
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, writes that despite the challenges facing retailers, there is an opportunity for stores to…
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Curbside pickup is here to stay so it's time to make it work better
by Brian Donnelly — Marketing Director, LivePerson
Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…
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Brick-and-mortar retail alive and well: Cohesive omnichannel strategies a must for success in post-COVID-19 world
by Jed Danbury — VP Sales, Computop
Jed Danbury, vice president, Computop, explains why retailers striving to develop a true omnichannel approach must bolster and support physical stores. And…
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Preparing for the post-pandemic environment will test retailers’ flexibility
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…
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Retail’s contactless future is here: How your organization can put the right pieces into place
by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK
Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…
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Payments in retail: The importance of creating integrated solutions amid COVID-19
by Rich Aberman
Rich Aberman, co-founder and chief product officer, integrated banking at WePay, explains why retailers need to figure out how to process payments faster and…
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How to: Enabling a self-service retail experience
by Eric Prugh — Co-founder and Chief Product Officer, PactSafe
Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…
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3 aspects of post-COVID consumers retailers must understand
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…
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How leaders in e-commerce deliver exceptional customer experience
by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara
Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…
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To improve customer experience, increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…
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Journey mapping in the customer experience
by Chris Beaudin — Director of Marketing, ATLATL Software
Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…
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Rethinking retail in the wake of Covid-19
by Sachin Dev Duggal — Founder, CEO, Builder.ai
Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…
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