Why giving up control can give brands more influence

Jami Dewolf, chief marketing officer, Alliance Data's card services business, explains why it's a smart move to hand some control of email content and cadence…

Cashierless stores slowly make inroads

Shoppers can now either use a mobile app, scan a receipt, or text in their payment allowing for a quicker, more efficient way of getting in and getting out.

Enhancing and securing the retail reward program

Sven Dummer, product marketing, Akamai Technologies, offers up insight on how brands and retailers can boost and secure reward programs with customer identity…

Creating a unified commerce experience

Tipton Loo, vice president of digital edge (AI and IoT) at ProKarma, explains why retailers that are able to harness edge technologies, like IoT and AI, to…

5 ways grocers can deliver a positive, omnichannel customer experience

Kerry Liu, CEO and co-founder of Rubikloud, shares five strategies to help grocers, offering online shopping and delivery, improve their supply chain.

The problem of personalization in retail marketing

Kristin Hambelton, CMO, Marketing Evolution, discusses the disconnect between what retailers believe is happening with retail customer marketing and what's…

How to compete with Amazon: 5 ways to make it happen

Tobias Buxhoidt, founder and CEO of parcelLab, shares five ways every retailer can compete with Amazon.

Retailers, vendors must collaborate to improve customer experience

Paul Perry, a writer for Relay, explains how retailer-vendor collaborations will increasingly shape the customer experience and how to improve those…

10 customer experience trends to know

Caroline L. Alemán, strategic account manager at Spectrio, explains why retailers must track and follow customer experience trends.

VR transforming brick-and-mortar CX but not how you'd expect

David Rich, CEO at InContext Solutions, writes that the key to successful virtual reality is delivering the experience before customers ever set foot in a…

Breaking free from the spell of "Amazon-azement"

Mark Bunney, director of go-to-market strategy, Ingenico Group, shares insight on why retailers need to think about themselves as individuals and make the…

How customer intelligence is revolutionizing the retail industry

Joseph Brady, senior director of digital marketing for Reliant Funding, maps out reasons why retailers must embrace customer intelligence.

10 tips for using messaging apps in customer care

Julien Rio, head of marketing at Dimelo, a RingCentral company, shares insight on why messaging apps can be hugely advantageous for digital customer engagement…

Creating an experience beyond shopping

Roger Bannister, business development director at Timico, explains why retailers and brands, whether physical or online, must create an experience that goes…

Campaign thinking no longer cuts it: Real-time marketing takes over in 2019

Kitewheel President Mark Smith offers insight on why retailers must make sure that every customer interaction makes sense given the larger context of that…

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Price is nice, but consumers want exceptional customer experience

Suresh Menon, senior vice president and general manager, Master Data Management, Informatica, explains how customer experience plays an ever-bigger role in…

End of life for certain POS terminals and the looming risk to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Retailers need to be sure point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud.

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…