Building customer loyalty starts with greater workforce visibility

Amanda Nichols, senior manager, retail and hospitality practice group, Kronos, writes that by streamlining store execution retailers can drive higher employee…

There is no retail apocalypse but rather a retail experiential evolution taking place

Charles Dimov, vice president of marketing, OrderDynamics, writes that retail is not dying and that experiential retail is landing everywhere. And, as…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Leveraging machine learning to improve order fulfilment throughput

Prithwijit Mukherjee, global business manager at Wipro, discusses the impacts of machine learning related to BOPIS and identifies challenges retailers face and…

3 ways retailers can win the innovation race

Dana Naim, head of marketing and content at Twiggle, explains that despite many retailers' best interests to embrace digital transformation, most are not…

How to create deeper customer connections by going 'direct to user'

Kirsty Cole, head of growth, Anthem Benelux, explores the opportunities of introducing a brand to an effective direct-to-user model.

How warehouse efficiencies make or break last-mile fulfillment and the impact on CX

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at Snapfulfil, maps out the importance of last-mile fulfillment and how it ties into fulfilling customers' desires for a…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…

Survive a retail apocalypse: Innovate the in-store customer experience

Scott Schoeneberger, managing partner at Bluewater, believes consumers don't want to shop exclusively online but they're not satisfied with the traditional…

5 ways to personalize physical customer interactions

Chad Wagner, CEO of Peachtree Packaging, writes that the more advanced personalization becomes in the digital world, the more brand managers will be driven to…

How to create a customer experience that keeps bringing people back

Joe Schultz, vice president of sales at Harbor Retail, offers up four specific elements retailers need to consider and assess in defining the all-important…

Kagan: Tech titans in retail and why it's time to make shopping fun

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

Retail isn't dead. It's changing

Kiran Smith, CEO of Arnold, shares insight on while some signs may indicate retail is on the decline, it's not at all. Consumer preferences are changing, but…

Is simplicity the winning recipe in the grocery wars race?

Joanna Komvopoulos, senior brand strategist at Siegel+Gale, shares insight on how retailers are winning through simple pricing strategies, intuitive in-store…

Why retailers must reinforce data security to build customer trust

Sean Ventura, chief information security officer at Atmosera, explains that by locking down systems, adopting new technology and determining a plan of response…

How AR, AI play into delivering a personalized shopping journey

Displaydata's Paul Milner explains why retailers are in a prime position to capitalize on the growing gravitation toward AR and AI in order to make more…

Why it's time to get online sizing accurate

Ronen Luzon, CEO of My Size, believes it's time to solve one of the biggest pain points for retailers and consumers -- getting online sizing to work and work…

Forget B2B and B2C: effective customer experience is about B2H (business 2 human)

DJ Edgerton, CEO and founder of Zemoga, explains why retailers should be melding the characteristics of B2B and B2C sales strategies to drive a rewarding…

Why biometric verification is poised to revolutionize customer service

Chris McGugan, senior vice president, solutions and technology at Avaya, shares insight on the value of voice biometric analytics and biometric verification in…

How do your customers know you really, really care?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell shares three examples of what caring looks like up close and personal.