Customer Experience Blogs
The endless aisle: A labyrinth of choice or a paradise of possibility?
by Roland Gossage — CEO, GroupBy
By embracing AI-first search and product discovery technology, retailers can transform the endless aisle from a labyrinth of overwhelm to a paradise of…
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Augmented reality and virtual reality: Reimagining try-before-you-buy
by Ashish Kumar — Assistant Vice President of Operations, Chetu, Inc.
With AR and VR integration, consumers can have more confidence when buying online and retailers can increase shopping opportunities and cut expenses.
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How to stop phantom inventory from scaring away loyal customers
by Tav Tepfer — CRO, Invent Analytics
Providing great customer experiences is essential for long-term success, and retailers that ensure in-demand products are consistently and readily available…
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Beyond efficiency: Why empathy wins in the age of AI customer service
by Alex Irvin — Co-Founder / CMO, eCosmetics
By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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How AR and 3D modeling are reshaping customer experience
by Gaia Vernaglione — Director of Americas, Zakeke
As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…
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What Walmart’s pricing changes mean for the enterprise
by Pascal Yammine — CEO, Zilliant
Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.
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Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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How grocers are taking an AI approach to boosting customer satisfaction
by Cedric Chereau — Managing Director, EagleAI, part of the Eagle Eye Group
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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Balancing supply and demand to optimize thrift store inventory management
by Kyle Payton — General Manager, ThriftCart
To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…
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Providing value beyond products
by Shawn Nelson — CEO and Founder, LOVESAC
To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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Why independent retail stores are gateway to powerful multicultural consumers
by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media
Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…
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Leveraging in-store retail media to engage Gen Z
by Samantha Giaver — Head of Global Sales, ADvendio
Gen Z consumers interact with brands more deeply and broadly than other cohorts, so it is important retailers develop the insight and expertise to reach them.
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How to collect, analyze and act on customer feedback
by Smitha Baliga — CEO/CFO, TeleDirect Communications
Customer feedback is an immensely helpful tool but are you utilizing it to its full potential?
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How smart retailers are creating frictionless shopping experiences
by Sajid Mohamedy — EVP, Growth & Delivery, Nisum
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…
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