Best Buy Geek Squad

by Jim Joseph — President, Lippe Taylor

If customer service is part of your brand proposition, then I've got a little "best in class" to share with you, IMHO.

Greatness: Accelerating the Recovery, Part III

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Retail Summit Review

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Reflections and Takeaways

Unbendable Customer Experience Rule #2

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Unbendable Customer Experience Rule #2 Make sure that what you do best−is what your customers want most.

How iPads are Going to Change the Face of Retail

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Tablet computing and inexpensive apps, similar to the Apple iPad platform, bring a host of new opportunities to interact with customers. Here are a few 

Unbendable Customer Experience Rule #1

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

Greatness: Accelerating the Recovery, Part II

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Speedway doesn’t slow down . . . its rewards options, that is

by Sharon Goldman — Senior Director, COLLOQUY

Act fast, high-frequency competitors. Speedway SuperAmerica’s new Speedy Rewards Pay Card is now turning its members’ loyalty cards into debit cards, offering…

Rebuttal to Mary Hunt in Woman's Day Magazine: Retailers Don't Trick Customers

by Bob Phibbs — CEO, The Retail Doctor

Mary Hunt takes aim at retailers by telling Amiable personalities they are all wrong and should become like her, an Analytical. I hate this type of X-files…

Greatness: Accelerating the Recovery, Part I

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

If the Culture Fits

by Sharon Goldman — Senior Director, COLLOQUY

In the humorous commercials from California’s Milk Advisory Board, viewers are told that "great cheese comes from happy cows." Whether or not cheerful bovines…

Competition, What Competition?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Are Your Offerings Competitive?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

No, Your Customer Can't Put Off the Purchase!

by Bob Phibbs — CEO, The Retail Doctor

If you can't find the energy to explain why waiting is not an option, you'll never make a sale in this economy. And the more expensive the item is that you…

What Is Price?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

What is Price? Ridiculous question... ...or thought-provoking insight? Ted Gorski, Executive Coach and host of The Business Advantage Radio Show at WKXL…

The Aspirational Tourist

by Annamaria Turano — Executive Director, MCAworks

Remember your last out-of-town getaway?  You probably wandered into a few shops at your destination to browse, buy a few mementos, or just pass the time before…

What We Can Learn from Bankers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

An Inconvenient Truth About Bad Customer Service

by Doug Stephens — President, Retail Prophet Consulting

What if you could get the least engaged staff member to actually care about your customers?  What kind of difference would that make to your business? In this…

Fifty cents could have been really special

by Sharon Goldman — Senior Director, COLLOQUY

One of the trickiest parts of building loyalty is making sure that your front-line employees are empowered to make customers feel special. After all, you…

Pricing and Policy Decisions

by Dale Furtwengler — President, Furtwengler & Associates, P.C.