Bish Creative debuts 32-inch E-Paper Smart Signs at NRF 2026

Bish Creative shared insight on the E-Series Digital Merchandising Platform which made its debut inside the Samsung booth at NRF 2026 event.

Presented by Bish Creative

Self-service reshaping retail in Australia

February 3, 2026

Self-service is a preferred checkout option for consumers in Australia but shoppers want improvement in the technology.

The potential impact of Walmart's ChatGPT shopping strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The world's largest retailer is expanding its AI use via ChatGPT. But there are questions on how the shopping channel will be received by consumers.

The Vitamin Shoppe debuts innovation store in New York City

February 3, 2026

The Vitamin Shoppe has launched an 'Innovation Store" at 157 East 86th street in the Upper East Side of New York City.

Custom Channels intros in-store engagement platform

February 2, 2026

Custom Channels has debuted a unified in-store engagement platform that can transform how brands communication with customers by connecting audio promotions…

Stinker Stores boosts employee retention with DailyPay

January 30, 2026

Stinker Stores, an Idaho-based c-store chain, is enjoying strong employee retention and less worker turnover with its partnership with DailyPay, an on-demand…

BENS Market taps Watchfire to create biggest c-store LED display in Washington state

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BENS Market teams with Watchfire to create a huge LED display in store, creating an immersive customer experience and a revenue channel

NICE strategy leader talks agentic AI, retail industry trends

NICE’s purpose-built AI-powered platforms automate engagements into proactive, safe and intelligent actions, empowering individuals and organizations to…

Presented by NICE

5 trends impacting the in-store experience

January 28, 2026

Retailers will focus more on spatial transformation in the year ahead, using physical appeal to attract new customers and will futureproof store backdrops and…

Amazon chief: Tariff costs creeping into prices

January 28, 2026

Amazon CEO Andy Jassy said the tariffs imposed by President Donald Trump since the start of 2025, and now extending in to 2026, have begun to "creep" in Amazon…

American Airlines debuts free high-speed Wi-Fi

January 26, 2026

American Airlines is launching free high-speed Wi-Fi on more than 2 million flights a year for its AAdvantage members.

2026 will be the year of agentic AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail experts share predictions of retail CX tech and trends arriving in 2026.

Birdzi launches Journey for grocers, retailers aiming to drive personalization

January 22, 2026

Birdzi has unveiled Journey, a tool that enables grocers and retailers to deliver real-time, behavior-based offers to drive smarter customer engagement.

Hawaiian Airlines aims to boost customer experience with $600M strategy

January 22, 2026

Hawaiian Airlines, a part of Alaska Airlines, plans to invest more than $600 million over five years to enhance the experience by modernizing airport spaces…

The art of retail storytelling: Elevating hospitality through meaningful experiences

Explore how storytelling is reshaping the retail experience by turning stores into meaningful, hospitality-driven destinations.

Woof Gang enjoys robust sales, footprint growth

January 20, 2026

Pet grooming brand Woof Gang Bakery & Grooming saw a 25% year over year sales boost in 2025 and doubled its footprint in three years.

Nearly half of consumers would choose dental visit than wait a week for refund

January 14, 2026

Nearly half, 44%, of U.S. consumers would rather visit the dentist than wait seven days for a refund.

How to make every shopping experience memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences.

Hanna Andersson hires Kacey Sharrett as chief digital officer

January 12, 2026

Kacey Sharrett has been name chief digital officer at Hanna Andersson, a children's apparel brand.

Stopping fraud without sacrificing customer experience: A real-time playbook for modern retail

by Bill Bruno — CEO, Celebrus

If your fraud strategy currently prioritizes protection over experience or vice versa, it’s time to rethink the balance. Modern fraud prevention should do…