Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How QSR’s benefit from Givex’s unified hospitality operating system

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and…

Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

CVS Health shuttering Target pharmacies

January 29, 2024

CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.

E-commerce lessons for 2024 customer loyalty

by Térence Delahaye — Co-founder and COO, Shipup

The key to securing long-term business success in the e-commerce domain lies in forging lasting relationships.

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Costco reportedly testing membership card scanners

January 25, 2024

Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Lifestyle brand Saucony debuts challenge-driven experience

January 24, 2024

Performance running lifestyle brand Saucony has launched the Marathumb Challenge, a branded experience to help users "outpace doom scrolling," with physical…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

Crate & Barrel launches shared registry program

January 22, 2024

Crate & Barrel has debuted a shared registry program that allows couples and individuals to create one dream registry given access to Crate & Barrel…

Revamping in-store customer engagement: Making shoppers feel ‘something spectacular’

by Geoffrey Boal — Vice-President Client Services, Match Retail

In today's retail environment, personalization is no longer a luxury; it's a necessity.

Walmart boasts largest drone delivery footprint

January 17, 2024

Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…