3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

Consumers crave convenience when it comes to checkout

July 14, 2023

A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.

For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

Crocs, Obsess team on virtual shopping experience

July 14, 2023

Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.

Staples now serving as Amazon return center

July 13, 2023

Amazon has partnered with Staples to create drop-off locations for product returns.

Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

Dillard’s retail associate never missed a workday in 74 years

July 12, 2023

A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.

Grocer says no to kiosks

July 11, 2023

Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…

Sam's Club leveraging data to boost customer shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.

Customer Story: 6X Training

6X Training, sought to modernize their fitness studio and engage members with digital signage. Mandoe's solution provided two displays to greet customers…

Customer Story: Stone Real Estate

A multi-award-winning agency in Victoria, Australia, sought a more dynamic solution to showcase their listings and promotional videos in their sales office.

How retailers are embracing AI

by Kosta Popov — CEO, Cappasity

Here's a look at how top retailers are embracing AI technology.

Consumer sentiments not matching up with marketers’ perceptions

July 10, 2023

There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.

Costco cracking down on membership card sharing at self-checkout kiosks

July 7, 2023

Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…

Shopping lines still a frustration point for consumers

July 6, 2023

A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.

Biometric payment in retail: Consumers eager, challenges for retailers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

July 4 cookout should be more affordable this year

June 29, 2023

Having a July 4 cookout should be less expensive for consumers this year with an estimation of $67.73 for a cookout for 10, a 3% dip from 2022 which was a…

How digital twins can prepare retailers for the upcoming holiday season

by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital

A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…

Automation a win-win for grocers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.