Store employees balk at early Black Friday openings

November 15, 2011

Black Friday is quickly approaching as major retailers kick of the holiday shopping season earlier each year, hoping to be the first stop for Thanksgiving…

Survey: Consumers trying more fashion retailers in 2011

Thirty-two percent tried a new fashion retailer in the past 90 days, up from 14 percent in 2010.

What every company should take from Barnes & Noble: a page from their corporate playbook

by Aaron Shapiro — CEO, HUGE

Time and time again we've seen the same story play out: An established industry player ignores digital and ends up in a fight for survival against a brash…

HFA and Retail Radio announce licensing arrangement for in-store music

November 8, 2011

The Harry Fox Agency Inc. (HFA), provider of rights management, licensing and royalty services for the music industry, and Retail Radio, one of the fastest…

CETW11: Digital experiences create 'multiverse' of customer engagement

by Christopher Hall

A business strategist looks at how digital technologies expand the three dimensions to expand engagement opportunities.

CETW11: 3 ways self-service enhances the customer experience

Attendees learned about three successful self-service deployments.

The five things to know about "Retail Five Things to Know" blog posts

by Mark Murray — Director, The Store Channel

As I am a novice at this "blog thing," I went on a quick web safari to see how my maiden voyage with RCE measured up. On the journey, I discovered the rhythm…

Survey: Kohl's is America's favorite fashion retailer

November 7, 2011

Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…

Study: Annoying music drives customers away

November 3, 2011

Half of Britain's shoppers have left a store because they were annoyed by the music, according to a study by Immedia Plc, a company that develops music…

In the blink of an eye ...

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

It's no secret that supermarkets spend literally hundreds of millions of dollars on advertising. They spend money on television, radio, print, email, online…

Baynote, TouchCommerce partner to personalize consumer engagement

November 2, 2011

Baynote, a provider of e-commerce personalization solutions, and TouchCommerce, a conversion marketing solutions provider, have partnered to personalize online…

Five ways to make your store sensational

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Like it or not, if you want to bring more customers in, it makes sense (and dollars as well) to make your establishment sensational. That's because statistics…

Digby demonstrates its In-Store Mobile app

Digby mobilizes retailers by helping them take a strategic approach to in-store mobile engagement and mobile commerce, delivering a unique retail branded…

Adidas installs virtual footwear wall

October 31, 2011

Adidas has installed a virtual footwear wall at its flagship London store, according to a story published on Fashion United.

Mercatus Concierge for Mobile launches with QR, NFC

October 31, 2011

Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for…

My "Generous Brand" travelogue: Anaheim, London, Starbucks

by Mark Murray — Director, The Store Channel

As we watch the political football of healthcare being thrown at any potential voting block, the California based CareMore has marched through the goal line of…

RECOMMERCE doesn't dilute sales, it increases customer understanding

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Trendwatching.com recently released its September Trend Briefing entitled Retail Renaissance. In it, they describe RECOMMERCE as a new retail standard. By…

Maritz Research releases customer experience measurement benchmarking tool

October 27, 2011

Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…

Chadwick Martin Bailey unveils new customer experience management software

October 26, 2011

Chadwick Martin Bailey (CMB), a Boston-based custom market research firm, has announced the launch of Pinpoint Suite, a customizable collection of web-based…

Five necessary steps for integrating your mobile and in-store retail channels

The face of the in-store retail channel is rapidly changing with the evolution and integration of mobile.