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Customer Experience News & Media

Autonomous retail concept scales up at Circa Resort

by Richard Slawsky — Editor, Connect Media

VenHub Global Inc. and Circa Resort & Casino in Las Vegas are innovating on what may be the world's most advanced autonomous smart store installation.

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Amazon to stock weight loss drug in clinic kiosks

April 10, 2026

Amazon.com plans to begin stocking Eli Lilly's newly approved oral weight loss drug at kiosks located in some of its primary care clinics, while also offering…

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Fuel costs hitting import carriers may impact retailers, customers

April 9, 2026

While imports at U.S. container ports aren't being significantly impacted by the Iran conflict, an increase in fuel costs for ocean carriers could eventually…

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Customer experience horror stories and how better connection prevents them

by Lisa Orford — Global Vice President, Contact Center Product Management, 8x8, Inc.

Most customer experience “horror stories” don’t start with bad intentions. They start with good people working hard, but in disconnected systems.

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Minnesota lawmakers mulling surveillance pricing ban

April 3, 2026

Lawmakers in Minneapolis are considering a ban of surveillance-pricing technology and use when it comes to food retail establishments.

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Real estate firm taps eyefactive for interactive touchscreen

April 2, 2026

Dune Signature, a firm based in Senegal, has deployed an interactive touchscreen aimed at enhancing customer engagement by providing an immersive virtual…

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Toshiba leader talks mobile device innovations, retail customer experience tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Toshiba Global Commerce Solutions is going big when it comes to mobile solutions for the retail segment.

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Buc-ee's rolling out specialty coffee vending

March 30, 2026

Roadside retail phenomenon Buc-ees is expanding its beverage offerings through a partnership with Costa Coffee, introducing automated coffee kiosks at…

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Sally Beauty debuts TikTok Shop

March 27, 2026

Beauty retailer Sally Beauty has launched Sally Beauty on TikTok Shop.

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Pandora taps Hardis Supply Chain for supply chain modernization

March 26, 2026

Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a…

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Uber debuts safety ride program for female customers

March 25, 2026

Uber is expanding a pilot program aimed at boosting safety with a feature that allows female riders and drivers to be match with another female for trips.

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Circa Resort & Casino teams with VenHub on autonomous smart store

March 24, 2026

Circa Resort & Casino, in downtown Las Vegas, is partnering with VenHub to bring an autonomous smart store to the resort.

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Friar Tux AI try-on tool offers virtual formalwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Friar Tux's AI try-on tool allows customers to view a personalized visualization of selected suits and tuxedos, enabling comparison of different styles and…

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Pennsylvania debuts bill to fight dynamic pricing

March 23, 2026

Pennsylvania lawmakers are proposing a Senate bill, 1205, that would ban dynamic pricing.

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Amazon debuts 1-hour, 3-hour delivery options

March 23, 2026

Amazon has debuted faster delivery options, including a one-hour window and a three hour service which is now live in over 2,000 cities and towns.

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Costco CEO, CFO talk AI-powered online sales jump, tariff strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Costco is reaping e-commerce sales rewards from AI technology and piloting automated pay stations that let members pay for pre-scanned orders with an average…

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United Airlines enacts rule to make for quieter flight

March 13, 2026

Travelers flying on United Airlines will have to wear headphones when listening to a device as the airline has updated its rules and policies.

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From vending machines to autonomous retail: The evolution of grab and go shopping

Customers want physical shopping to feel as quick and simple as online purchasing. The demand has led to the rise of autonomous retail — stores where customers…

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Expressions gift card kiosks bring personalization to retail gifting

by Richard Slawsky — Editor, Connect Media

The Expressions Gift Card Kiosk offers a personalized greeting card with the option to include a digital gift card, all in a fraction of the space retailers…

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SiriusXM VP talks music impact within the retail digital signage experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Stuart Larking, VP of commercial music at SiriusXM, shares insight on why music is becoming more integral for the digital signage experience.

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