Customer Experience News
JCPenney opens Disney Shops for 'fairytale' experience
October 7, 2013
JCPenney announced recently the launch of the Disney Shop inside 565 store locations.
read nowFirst Data seeks to simplify deal redemption
October 7, 2013
First Data Corp., providers of electronic commerce and payment processing technology, announced that the First Data OfferWise solution has been integrated with…
read nowReebok opens FitHub concept store in UK
October 4, 2013
The sportswear brand Reebok has opened its first FitHub concept store in London, designed to encourage people "to move, to train, to get fit and have fun doing…
read nowCatalog Spree and Google partner on interactive ad content
October 2, 2013
The "digital mall" service Catalog Spree announced it has teamed with Google to distribute interactive retail catalogs and lookbooks on the Web through…
read nowWebinar on customer experience measurement available on demand
September 30, 2013
On September 18, Retail Customer Experience hosted "How to truly make a difference with your customer experience measurement program," a free live webinar.
read nowAmazon notches top spot on mobile retail benchmark
September 30, 2013
Amazon has topped the latest eChannel Retail Benchmark study from eDigitalResearch after the Internet giant's mobile channels outperformed the brand's popular…
read nowAustralian concept store to sell 'fashtronics'
September 27, 2013
There's a new concept store setting up shop in Australia that claims to blend fashion and electronics into what it calls "fashtronics."
read nowRent the Runway makes the move to mobile
September 26, 2013
Rent the Runway has officially made the leap from online to mobile, as the high-end fashion rental service announced the launch of an iPhone or iPod touch app…
read nowUPS, comScore study shows shoppers want it easy
September 26, 2013
Data released today by UPS and comScore Inc. reveals that online shoppers are looking for more ease and control over their shipping and delivery experiences.
read nowDavid's Bridal boosts omnichannel inventory management
September 25, 2013
The supply chain solutions provider Manhattan Associates Inc. announced that David's Bridal is now using the firm's omnichannel solutions to ensure on-time and…
read nowVodafone tests virtual shopping wall on German employees
September 23, 2013
The mobile network operator Vodafone is tapping staff members at its German headquarters in Dusseldorf to test out an NFC-equipped virtual shopping wall…
read nowDeloitte: Retailers must merge physical, digital storefronts for holiday sales win
September 23, 2013
As the economy improves at a gradual but steady pace, retailers can expect moderate gains this holiday season, according to a recent forecast from Deloitte.
read nowArgentinean retail chain buys into Haivision CoolSign digital signage
September 23, 2013
Argentinean retail chain Musimundo has deployed Haivision's CoolSign digital signage solution to deliver dynamic content throughout its network of 200 stores…
read nowPinterest plans to test business ads
September 20, 2013
Pinterest CEO Ben Silbermann sent a message to users this week about the site's new test promoting certain business ads.
read nowTarget launches 'baby experience program' in select Chicago stores
September 19, 2013
Target announced this week the launch of an enhanced baby experience program in 10 existing Chicago-area stores.
read nowSurvey ranks retailers on customer experience
September 19, 2013
RetailCustomerExperience.com has launched the second edition of its Best Retail Customer Experiences report just as retailers gear up for the holiday season.
read nowMacy's Herald Square flagship now dubs as official NYC visitor center
September 18, 2013
Macy's famed flagship store is now co-branded with NYC & Company as an Official NYC Information Center, offering new services to enhance the customer…
read nowUK's Dixons opens 'Store of the Future'
September 13, 2013
The U.K.-based electronics retailer Dixons has opened its Currys/PC World "Store of the Future," an article on pcr-online.biz reported.
read nowMacy's makes a push for Millennials with in-store kiosks
September 11, 2013
Macy's announced an effort to strengthen its appeal to the Millennial customer with an expansion of its athletic apparel assortment — and it is using…
read nowTrendSource to begin RCE blog series
September 11, 2013
TrendSource attended the Retail Customer Experience Executive Summit in San Diego last month, and returned with invaluable insight from some of the nation's…
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