Customer Experience News
Maritz webinar to discuss customer experience measurement
September 10, 2013
On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…
read nowAT&T goes heavy on digital signage, interactivity in KY, OH stores
September 10, 2013
As the lines between the physical and digital retail worlds blur and consumers turn to their mobile devices and apps to enhance their mobile lifestyle…
read nowLEGO launches social hub for release of latest robotics platform
August 29, 2013
Proof that LEGOs are not solely for child's play: The building block company announced today that it has launched a social media hub in anticipation of the…
read nowRetailer loyalty programs copycat airline industry
August 29, 2013
Retailers may be crafting their loyalty programs to reflect the airline industry — with elite levels and extra perks for shoppers who spend the most money…
read nowOfficeMax opens 'store of the future' in Chicago
August 28, 2013
OfficeMax Inc. has announced the opening of its first Chicago-area OfficeMax Business Solutions Center — the retailer's new store format designed to provide…
read nowComcast tunes into kiosks inside its largest customer service center
August 27, 2013
Comcast recently held the grand opening for its interactive Xfinity Service Center in Houston, with self-service kiosks serving as integral features of the…
read nowMercent intros service that brings product info, price to Pinterest pins
August 26, 2013
A new service from Seattle-based Mercent is aiming to strengthen the relationship between retailers and Pinterest.
read nowKiosk rewards recycling with coupons
August 23, 2013
SuperMax supermarkets in Puerto Rico have launched an in-store, kiosk-based coupon program that rewards shoppers with deals when they recycle newpapers…
read nowSur La Table soups up omnichannel with help from eCommera
August 22, 2013
London-based eCommera announced an agreement with retail chain Sur La Table to provide actionable insights and recommended business changes to improve its…
read nowWalmart hopes to woo shoppers with fee-free layaway
August 21, 2013
In front of 6,000 Walmart associates at Walmart's annual holiday meeting Wednesday, Duncan Mac Naughton, the retailer's chief merchandising and marketing…
read nowNeiman Marcus launches online beauty specialist program
August 21, 2013
Neiman Marcus has launched its online Beauty Product Specialist Program, offering online customers the personalized counter experience they would receive in a…
read nowSquawk Box talks about retail's tracking habit
August 19, 2013
A recent segment on CNBC's Squawk Box addressed the "creepy" practice of brick-and-mortar retailers using technology to track and gather data on in-store…
read nowReport: Appliance customers seeking end-to-end experience
August 7, 2013
Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power 201…
read nowElo expands portfolio with omnichannel offerings
August 6, 2013
Elo Touch Solutions today announced an expanded portfolio of offerings that it said will help retailers accelerate their omnichannel initiatives.
read nowGoogle allowing Starbucks to offer faster Wi-Fi
August 1, 2013
Starbucks has selected Google to provide the next generation of its Wi-Fi offering for its customers. Beginning this month, new U.S. company-operated Starbucks…
read nowHarrods draws customers in-store with Fragrace Explosion
July 31, 2013
The London department store Harrods is enticing fragrance enthusiasts with its month-long "Meet the Perfumers" experience, Luxury Daily reported.
read nowCosmetics counter gets dolled up with transparent digital signage (Video)
July 31, 2013
Inglot, a cosmetics company specializing in makeup and cosmetics accessories in the Netherlands, is enhancing its products' beauty factor in-store via…
read nowAT&T to share customer experience insights at San Diego summit
July 30, 2013
In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and…
read nowGlobalShopex launches embedded checkout solution
July 29, 2013
GlobalShopex today announced availability of its embedded international checkout solution for U.S. e-commerce merchants. The solution enables retailers to…
read nowCabela's to open more stores with 'museum quality' wildlife displays
July 29, 2013
Cabela's Incorporated has announced plans to open four new locations spanning from Georgia to Canada, all featuring elements of the chain's experience-centric…
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