Customer Experience News
Survey names top 10 retailers for customer service
November 20, 2011
Whether it's an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of…
read nowCheckpoint Systems helping Books-A-Million enhance customer experience
November 20, 2011
Checkpoint Systems Inc., a global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry, today announced…
read nowAT&T testing new store concept in Chicago
November 16, 2011
AT&T, with 2,300 stores, is one of the country's largest retailers, but now it's on a mission to be the best when it comes to customer service.
read nowStore employees balk at early Black Friday openings
November 15, 2011
Black Friday is quickly approaching as major retailers kick of the holiday shopping season earlier each year, hoping to be the first stop for Thanksgiving…
read nowHFA and Retail Radio announce licensing arrangement for in-store music
November 8, 2011
The Harry Fox Agency Inc. (HFA), provider of rights management, licensing and royalty services for the music industry, and Retail Radio, one of the fastest…
read nowSurvey: Kohl's is America's favorite fashion retailer
November 7, 2011
Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…
read nowStudy: Annoying music drives customers away
November 3, 2011
Half of Britain's shoppers have left a store because they were annoyed by the music, according to a study by Immedia Plc, a company that develops music…
read nowBaynote, TouchCommerce partner to personalize consumer engagement
November 2, 2011
Baynote, a provider of e-commerce personalization solutions, and TouchCommerce, a conversion marketing solutions provider, have partnered to personalize online…
read nowAdidas installs virtual footwear wall
October 31, 2011
Adidas has installed a virtual footwear wall at its flagship London store, according to a story published on Fashion United.
read nowMercatus Concierge for Mobile launches with QR, NFC
October 31, 2011
Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for…
read nowMaritz Research releases customer experience measurement benchmarking tool
October 27, 2011
Maritz Research has announced it is launching CEBenchmarks, a new customer experience measurement (CEM) benchmarking tool. According to the company, the tool…
read nowChadwick Martin Bailey unveils new customer experience management software
October 26, 2011
Chadwick Martin Bailey (CMB), a Boston-based custom market research firm, has announced the launch of Pinpoint Suite, a customizable collection of web-based…
read nowPresident Bill Clinton to keynote National Retail Federation 101st annual convention
October 11, 2011
The National Retail Federation has announced that President Bill Clinton, founder of the William J. Clinton Foundation and 42nd president of the United States…
read nowReport: The desire for the 'Apple Store experience' is being driven by retail CEOs
October 6, 2011
Tablets and smartphones are redefining the retail shopping experience and will be a $5 billion market per year by 2015, according to a research study released…
read nowNRF: Steve Jobs leaves 'a legacy that will inspire retail companies for decades to come'
October 5, 2011
National Retail Federation President and CEO Matthew Shay released the following statement on news of the passing of Apple founder Steve Jobs:
read nowCustomer satisfaction with personal computers, appliances and electronics hits a wall
September 19, 2011
Customer satisfaction across three durable goods industries stalls in 2011, with the majority of companies staying almost exactly where they were in 2010…
read nowMajor technology initiative unveiled by Macy's
September 13, 2011
Macy's Inc. has outlined a series of technology-related innovations being launched or piloted in its stores and online sites as part of the company's…
read nowNRF to announce 'unprecedented advocacy campaign' for jobs, innovation, consumer value agenda
September 12, 2011
The National Retail Federation will announce its launch of an unprecedented year-long advocacy campaign to underscore the economic significance of the retail…
read nowJoe Pine to kick off CETW with keynote address: Driving Customer Engagement through Digital Experiences
September 7, 2011
In the seminal work "The Experience Economy," B. Joseph Pine II identified a seismic shift in the business world: To set yourself apart from your competition…
read nowBest Buy becomes first branded store inside Facebook game CityVille
August 31, 2011
Best Buy and Zynga have announced a partnership that integrates the first retail branded store into Zynga's CityVille, the largest game on Facebook according…
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