Customer Experience News
Frank Mayer and Associates magazine explores experiential retail
July 24, 2019
Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…
read nowBOPIS report highlights importance of transparency, timeliness and clarity
July 24, 2019
Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…
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Grabango tests checkout-free tech at Giant Eagle
July 23, 2019
Grabango has launched a pilot study at supermarket chain Giant Eagle Inc. that allows shoppers to purchase goods using its checkout-free technology that…
read nowAmazon faces antitrust probe from European regulators over third-party seller data
July 23, 2019
The European Commission has opened a formal antitrust probe into Amazon regarding whether its use of third-party seller data on its marketplace violates…
read nowInfax, iinside install passenger motion analytics at Jackson-Medgar Airport
July 22, 2019
Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…
read nowHard Rock partners with Retalon to boost forecasting, planning, inventory replenishment
July 19, 2019
Hard Rock International, which operates retail stores, cafes, hotels, casinos and restaurant across 74 countries, is deploying Retalon's predictive analysis…
read nowSally Beauty deploys CX management program to drive engagement
July 19, 2019
Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…
read nowWex expands mobile payment platform to thousands of gas stations
July 18, 2019
Wex Inc. entered an agreement with Shell Oil Co. to make its Wex Fleet DriverDash mobile fuel payment platform available to fleet drivers at thousands of Shell…
read nowrue21 taps Klarna to boost payment flexibility
July 18, 2019
Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.
read nowAmerican consumer: The DMV is a better experience than an online robot
July 17, 2019
One in every four U.S. millennials would rather spend three hours at the department of motor vehicle than deal with a robotic automated response agent…
read nowWalmart matches Amazon, tests self-service grocery order pickup kiosk
July 15, 2019
Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…
read nowPersonal is a big want for consumers, reveals data
July 12, 2019
A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…
read nowDoughnut 'theater' experience heading to New York's Times Square
July 12, 2019
Not only will New York's Times Square be known for its annual New Year's Eve ball countdown, it will also be known for one of the most unique doughnut shop…
read nowAmazon reportedly focused on drones for home safety service
July 11, 2019
Amazon is reportedly working on a home security service that involves drone technology. It has won patent approval on "home surveillance" drones, according to…
read nowRite Aid teams with Adobe on digital transformation strategy
July 11, 2019
In a quest to deliver a personal and connected health and wellness experience for shoppers, Rite Aid is deploying the Adobe Experience Cloud. The technology…
read nowReport: Consumers expect personal, seamless experience
July 10, 2019
When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…
read nowStein Mart taps Oracle Cloud for merchandise planning
July 10, 2019
National specialty retailer, Stein Mart, is using Oracle technology to get a holistic view of inventory and a more streamlined merchandise planning…
read nowData breach prompts 7-Eleven Japan to suspend app
July 9, 2019
7-Eleven Japan Co. temporarily shut down its mobile payment app last week following a data breach that impacted about 900 customers resulting in about $506,00…
read nowRetailers behind in personalizing the retail experience, claims study
July 9, 2019
Nearly half, 44%, of retailers, have made no progress in customizing the in-store shopping experience and today's digital natives love brick-and-mortar more…
read nowH&M, Klarna team up on elevating the customer experience
July 9, 2019
Retailer H&M and payments player, Klarna, are partnering to expand the friction-less checkout experience across all channels while also elevating the…
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