Customer Experience News
Volvo taps ClearOne for New York store digital signage
April 10, 2019
ClearOne recently installed its VIEW pro-IP based video delivery solution to digital signage at Volvo's flagship location in Manhattan. The solution uses a…
read nowNeiman Marcus connects stylists, customers via Instagram
April 10, 2019
Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…
read nowFast checkout top of mind for grocery consumers
April 8, 2019
When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…
read nowAI spend to hit $35.8B this year led by retail industry
April 5, 2019
Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.
read nowMoltin launches self-checkout tech for retail, pop-up events
April 5, 2019
Moltin, a digital commerce developer, is debuting a self-checkout technology that will allow retailers to operate their own 'Amazon Go' environment at pop-up…
read nowCarnival Cruise launches artsy, crafty guest experience
April 4, 2019
Those who may tire of scenic views on Carnival Cruise Line excursions now have another experience to try as the cruise operator is partnering with arts and…
read nowGrocery chain denies it's home to a ghostly customer experience
April 4, 2019
Market Basket, a supermarket chain in Massachusetts, is denying there's a ghost roaming the aisles of its Wilmington store.
read nowFootwear retailer expands nail salon strategy across five locations
April 3, 2019
North American footwear designer and retailer DSW is expanding its partnership with W Nail Bar to develop nail salons to five retail locations in Texas…
read nowCustomer satisfaction with retail takes a dip
April 3, 2019
Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.
read nowOffice Depot, Alibaba join forces on co-branded e-commerce site
April 2, 2019
In an effort to stem competition from Amazon.com, Office Depot is teaming up with Alibaba on an e-commerce effort aimed at the small and medium size business…
read nowCanadian fashion retailer taps Sensormatic Solutions for loss prevention strategy
April 2, 2019
Ardene, a Canada-based fast-fashion retailer, is teaming up with Sensormatic Solutions to boost its loss prevention strategy as it grows internationally.
read nowResearch: Consumers more comfortable dealing with customer service robots
April 2, 2019
Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…
read nowRed Wing Shoe Company opens flagship in New York City
April 1, 2019
Red Wing Shoe Company, a 110-year-old footwear retailer, has opened a flagship store in Manhattan, New York, at 11 Penn Plaza.
read nowWayfair prepping physical retail store for Massachusetts
March 29, 2019
Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.
read nowApple retail honcho taking leave come April
March 29, 2019
Apple's top executive in charge of boosting both its brick-and-mortar store design, and online operations, will leave the role after five years come next month.
read nowSally Beauty debuts mobile-first site, adds Apple Pay, Instagram shopping
March 29, 2019
Sally Beauty Holdings Inc. has launched a redesigned mobile-first website, added Apple Pay as a payment option and built a mobile app in its effort to…
read nowSan Francisco mulls ban on cashless merchants
March 28, 2019
San Francisco is considering a ban on cashless retailers, following in the recent footsteps of the city of Philadelphia and the state of New Jersey.
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McDonald's aims to drive more personal customer experience with tech acquisition
March 28, 2019
Expect many more drive-thru menu suggestions at McDonald's after it buys the tech-based personalization company, Dynamic Yield. McDonald's aims to use the…
read nowICX Association extends Elevate Awards deadline to April 15
March 27, 2019
The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is midnight on…
read nowBank of America's Erica virtual assistant boasts 6M users
March 27, 2019
Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.
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