Target beta loyalty program expands to more US markets

February 8, 2019

Target is expanding its beta 1 percent back loyalty program to more U.S. markets, including Denver, Kansas City and Phoenix.

ICX Association opens nominations for Elevate Awards for best in CX tech

February 7, 2019

The Interactive Customer Experience Association is accepting nominations for its Elevate Awards, which are given to individuals and organizations that are…

West Virginia lawmakers mull motor vehicle license renewal kiosks

February 4, 2019

A West Virginia legislative committee passed a bill that mandates the placement of kiosks for license plate renewal in order to alleviate lines at Division of…

Virtubox kiosks in play for India Expo Mart

February 1, 2019

Virtubox, a company that offers cloud-based Android software for interactive touchscreen kiosks with corresponding display on Android and iOS mobile phones…

Kustomer raises $35M for expansion plans

January 28, 2019

Customer management platform, Kustomer, has raised $35 million in funding, led by Battery Ventures, for expanding into the enterprise market.

Stanley Security debuts retail reporting, video surveillance for loss prevention needs

January 25, 2019

Stanley Security is launching Trends, an exception-based reporting and video surveillance for retail organizations aiming to reduce retail shrinkage, boost…

Amazon Scout is latest self-driving delivery approach

January 25, 2019

Amazon is piloting an electric self-driving delivery service, called Scout, that can traverse sidewalks to drop off packages.

Target debuts mobile payment, contactless card options

January 22, 2019

Stop & Shop preps driverless cars for Boston delivery

January 21, 2019

Stop & Shop will launch a number of driverless groceries in the Greater Boston area starting this spring.

L'occitane taps AI alerts for faster digital experience response

January 21, 2019

Cosmetics retailer L'occitane en Provence is using Contentsquare's AI Alerts for faster response to digital experience anomalies.

Long Island outlet operator giving gift cards to furloughed workers

January 21, 2019

The Tanger Center outlet on Long Island, New York is providing gift cards to federal workers not getting paid during the government shutdown.

AI leading the retail tech charge, claims report

January 18, 2019

Artificial intelligence is the focus of the most pilots and leading the technology pack when it comes to future adoption, according to a survey conducted by…

Walgreens Boots Alliance, Microsoft team up to drive delivery, retail innovations

January 18, 2019

Walgreens Boots Alliance and Microsoft have signed a seven-year commitment to develop new technology, retail innovations as well as healthcare delivery models…

PCMS taps Tanya Bowen as chief digital leader

January 15, 2019

Retail commerce software and services company PCMS has named Tanya Bowen as chief digital officer.

Bank of America online CX 'exceptional'

January 11, 2019

Marketing data and analytics company J.D. Power has introduced a website certification program to recognize brands that provide an exceptional online…

Strong customer experience can pay off big for banks, reveals study

January 10, 2019

U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.

Europe electronics retailer deploying mobile self-checkout

January 9, 2019

MediaMarketSaturn, the largest consumer electronics retailer in Europe, is using MishiPay's mobile self-checkout technology in its Hamburg store.

Visa, SiriusXM unveil plans for in-vehicle payments platform

January 8, 2019

Visa has announced a deal with SiriusXM to allow vehicle-based mobile payments using a connected e-wallet from SiriusXM. The service would be available in…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

DoorDash, GM Cruise to ignite autonomous car tests

January 7, 2019

DoorDash and General Motors Cruise Automation have partnered to put the auto company's Cruise self-driving vehicles to the test to improve autonomous delivery…