Stitch Fix embraces AI, deploys stylist service

September 17, 2025

Stitch Fix, a subscription fashion company, is embracing AI and deploying a new stylist feature.

Michaels hiring 10K-plus seasonal workers for holiday season

September 17, 2025

Michaels plans to hire more than 10,000 seasonal positions for this year's holiday shopping season.

Chicago man sues Home Depot over facial recognition at self-checkout

September 16, 2025

A Chicago man has filed a class-action lawsuit against Home Depot, alleging the company is illegally using facial recognition technology at its self-checkout…

Morrisons taps Instacart for AI-powered shopping carts

September 15, 2025

Morrisons, a U.K. grocer, is partnering with Instacart to deliver Caper Carts to its grocery aisles, marking Instacart's first retail collaboration to deploy…

Sheetz store rebuild features kiosks, self-checkout

September 15, 2025

Sheetz has begun a rebuild of its store and gas station at Huyetts Crossroads, near Hagerstown, MD and expects the location to re-open in early 2026.

Customer experience is the antidote to uncertain grocery market

by Alasdair James — Chief Commercial and Marketing Officer, Swiftly

The grocery sector has never faced so much uncertainty, but focusing on delivering a powerful customer experience can help maintain long-term, sustainable…

Human touch remains supreme with consumers needing help

September 12, 2025

A hefty majority, 88%, of consumers are satisfied with interactions handled by human customer service agent compared to 60% who feel the same about AI-driven…

Wawa first-ever travel center finds a home in North Carolina

September 12, 2025

Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.

Hello Sugar taps PolyAI to automate customer experience

September 11, 2025

Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.

Bassett Furniture deploys photo delivery strategy

September 11, 2025

Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Kroger reducing workforce by 1K

September 8, 2025

Kroger aims to reduce its companywide workforce by 1,000 jobs.

Staples stores making room for optical locations

September 8, 2025

Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.

Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know

Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…

The new 4 Ps of customer engagement

by Scott Opiela — Chief Marketing Officer, Acoustic

To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.

Criminal gang stole millions from Home Depot over several years

September 5, 2025

Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.

Spirit enters Chapter 11, issues letter to travelers

September 4, 2025

Spirit Airlines has voluntarily entered Chapter 11 and its inherent restructuring process and issued a letter to travelers notifying them it will continue to…

Amazon Just Walk Out Cafe debuts at South Carolina hospital

September 3, 2025

Roper St. Francis Healthcare has launched a cafe and gift shop at Bon Secours St. Francis Hospital in Charleston, South Carolina, that uses Amazon's "Just Walk…

Shoplifting reportedly broke up Target, Ulta Beauty partnership

September 3, 2025

Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…

Home Depot issues price increase warning

September 2, 2025

Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.