Sporting goods store unveils 'retail lab' with in-store tech

January 29, 2013

The Canadian sporting goods retailer Sport Chek today unveiled a tech-heavy retail lab at its flagship store in Toronto. Utilizing interactive kiosks, digital…

Apple granted patent for "distinctive design" of stores

January 24, 2013

Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

Target's price matching: Revolutionary or redundant?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deciding whether to match online prices with brick-and-mortar benefits is a growing retail conundrum.

Elo targets retail digital signage

January 21, 2013

Elo Touch Solutions, a global supplier of touch-enabled technology, has launched new interactive digital signage and mobile touch-computing…

Latest Voxware study examines consumer return habits

January 18, 2013

Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…

IBM collaborates with jewelry chains for multichannel redesign

January 18, 2013

IBM and Signet Jewelers Ltd. recently announced a collaboration on an e-commerce strategy and digital marketing redesign for Signet's national U.S. store…

NCR's PayPal partnership makes 'everyday easier'

PayPal brings its digital wallet to NCR's broad footprint of retailers and restaurants.

NRF: VeriFone intros payment solution for iPad mini

January 14, 2013

VeriFone Systems today announced at the NRF BIG Show how its comprehensive suite of payments solutions is helping retailers interact with their customers.

Survey: Retailers seek to master omnichannel in 2013

January 14, 2013

The rise of the connected shopper is causing a change in strategic focus for retailers. According to the 2013 Shop.org/Forrester Research State of Retailing…

When retail associates hold their head up

by James Bickers — Editor, Networld Alliance

During a panel discussion this morning at the NRF 102nd Annual Convention & EXPO, the conversation turned to hiring and keeping employees that are willing…

Target implements permanent online price-match policy

January 8, 2013

With flat December sales dampening its holiday shopping season, Target today announced a policy change that could bolster the retailer's value-driven…

Tensator set to display digital signage Virtual Assistant, self-service at NRF Big Show

January 7, 2013

Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…

The Retail Revival has begun!

by Doug Stephens — President, Retail Prophet Consulting

Polaroid to announce new retail concept at CES

January 3, 2013

Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…

Dennis Perkins on leadership lessons from Shackleton

At the 2012 Retail Customer Experience Executive Summit, keynote speaker Dennis Perkins discussed the Shackleton expedition of 1901, and what retail leaders…

In retail, size matters

January 2, 2013

It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…

Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit

January 2, 2013

LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Did you just spell your customer's name wrong?

by Micah Solomon — president, four aces inc

"They spelled my name wrong again!" sings Loudon Wainwright III, the incomparable (if hard-to-spell) singer-songwriter.