Lowest-price e-commerce hurts shopper loyalty

December 21, 2012

The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…

NRF announces award recipients for 2013 Big Show

December 20, 2012

The National Retail Federation announced that Amazon, Crocs, Kohl's and lululemon are the recipients of its annual awards.

Mobile self-service apps could be a must for businesses

December 20, 2012

As mobile self-service apps become more commonplace with consumers, it is up to businesses to determine how best to use the tools to their advantage, according…

Study shows the right sounds and smells will make shoppers spend

December 19, 2012

Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…

Cookies and the key to success in retail

by Doug Stephens — President, Retail Prophet Consulting

For the holidays I took my friends, clients and business colleagues cookies. I bought them from a small coffee house and bakery in Toronto called Le Gourmand …

Walgreens utilizes pharmacy kiosks in new store designs

December 17, 2012

Walgreens has begun the roll out of new store designs at select locations across the country with self-service kiosks touted as a tool to improve customer…

The trouble with facial recognition technology

December 14, 2012

While the use of facial recognition technology for marketing purposes is attractive for retailers, an article on independent.co.uk discusses how the process…

Reducing Credit Card Fraud: Three Steps for Successful EMV Implementation

Partnering with vendors can help retailers and restaurant operators increase payment security.

How to Improve ATM Profitability and Overcome Interchange Fee Increases

IADs can offer value-based service to merchants to build new income and customer loyalty.

Macy's expands 48-hour last minute holiday shopping marathon

December 7, 2012

Macy's has announced the expansion of its annual last-minute shopping marathon to stores nationwide. For 48 hours, beginning at 7 a.m. on Friday, Dec. 2…

Carrier biller mopay offering loyalty, CRM tools

December 6, 2012

Direct carrier biller mopay is making its payment platform more useful to merchants, adding functionality that includes a mobile loyalty management suite.

Opinion: C-store retailers need convenient loyalty programs

December 4, 2012

An opinion piece on csnews.com explains the importance and benefits of loyalty programs for c-store retailers. The author cited a recent study from the NPD…

Google acquires BufferBox, takes aim at Amazon's shipping business

December 3, 2012

Google may be gearing up to enter the shipping and logistics business with its recent acquisition of BufferBox, a self-service parcel pickup company, according…

Leaked Apple employee video features now JCP CEO Johnson

November 29, 2012

A leaked internal video made for Apple retail employees solidifies the perception that the company puts quite a bit of preparation, planning and philosophy…

NCR announces $650 million-dollar deal to acquire Retalix

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The cash deal for the retail POS software company allows NCR to expand its solutions portfolio and end-to-end offerings.

Four myths of the marketplace

by Harvey Mackay — Author, Mackay Mitchell

1. We don’t have any competition.

New survey app rewards consumers as it tracks their behavior

November 27, 2012

TrendSource Inc., a market research company, announced the launch of an interactive mobile survey app, wINput (Win By Giving Your Input), which is now…

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…