Expert: One big checkout line better than multiple small ones

by James Bickers — Editor, Networld Alliance

December 23, 2008

As shoppers rush to stores like Best Buy in the waning hours of the 2008 holiday shopping season, lines get longer and longer at the checkout lanes. Some…

Carphone Warehouse starts measuring customer experience

December 18, 2008

Retail Week: Carphone Warehouse is the latest retailer to work with Fizzback to assess the experience it provides to customers. Fizzback's technology allows…

Independent retailers tout their differences this holiday

December 14, 2008

Indianapolis Business Journal: Unlike their larger counterparts, locally owned merchants aren't pushing deep discounts to lure shoppers through their doors.

DIY ethic spells opportunity for independents

Customers looking to save money can be a boon for independent hardware stores, if they tap into the DIY zeitgeist.

Limo rides, employee discounts: retailers pull out the stops to woo shoppers

December 10, 2008

ABC News: Some stores and malls are trying to lure shoppers by treating them like A-listers, offering massages, drinks and a chance to relax at "rejuvenation…

Five ways to reduce product returns

When customers return products, look to the source to find out why and put a stop to it.

Study: Online shopper satisfaction holds steady

December 9, 2008

ANN ARBOR, Mich. — Despite a decrease in online shopper satisfaction on Cyber Monday year-over-year, customer satisfaction with retail Web sites has remained…

Intelligent Queue Management System monitors, improves queue performance

December 3, 2008

ATLANTA, Ga. — As shoppers curb spending, retailers are turning to less traditional technologies, such as advanced infrared technology, to improve customer…

Study: Retailers underperforming on customer service

November 20, 2008

MOUNTAIN VIEW, Calif. — eGain Communications Corp., provider of multichannel customer service and knowledge management software, published its 200…

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Leaked memo: Best Buy redoubling customer service efforts in wake of slowing sales

by James Bickers — Editor, Networld Alliance

November 16, 2008

With fear of a global recession casting a shadow over much of retail, one major player is using that fear as an opportunity to motivate staff and improve its…

The cautionary lessons of Circuit City

by James Bickers — Editor, Networld Alliance

A reminder of the importance of great employees.

Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

Study: Electronics retail gets high marks for customer satisfaction

November 3, 2008

ARLINGTON, Va. — Consumers are very satisfied when shopping online and at traditional retail outlets for consumer electronics, according to new data from the…

Top five tools retailers need to survive

November 2, 2008

Think good service is the surefire way to customer satisfaction? It is - but the rules are changing to include far more than 'may I help you?'

Leveraging loyalty

November 2, 2008

Key ways you can use data to create an unforgettable experience

Research: Poor customer service will cause 62% of Europeans to change provider

October 29, 2008

A study commissioned by DHL Express, the world's leading international express company, has revealed that the average European consumer spends more than two…

Baby food giant enhances multichannel CRM

October 28, 2008

CHICAGO — Sword ciboodle, provider of customer-oriented business software and services, announced that it is working with U.K. baby food giant Nutricia Ltd. to…

Four out of 10 shoppers influenced by social media

October 28, 2008

SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.