How convenience retailers can use store data to support customer experiences

by Jake Bolling

Jake Bolling, co-founder and CEO at Skupos, explains that consumers expect a certain amount of personalization today and for convenience store operators that…

Kroger taps Instacart for expanded delivery strategy

September 20, 2021

Kroger is teaming up with Instacart to drive its grocery delivery business forward and is debuting a 30-minute or less delivery promise.

Clientron PT6100 Meets M.A.C Cosmetics with Delightful Design

M.A.C Cosmetics wanted to find a new POS system for the stores in Brisbane, Australia, and PT6100 just showed up to be the best fit for M.A.C.

Tips on personalizing the shopping experience

The retail shopping experience is changing. No longer are brands simply trying to sell products, they’re striving to build a personal connection with the…

Home Depot hiring 500 for Baltimore distribution centers

September 16, 2021

The Home Depot is busy hiring on for three distributions centers the home improvement retailer opened in Sparrows Point, Baltimore.

How to measure ROI of in-location experiences

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat maps out a strategy for determining return on investment for something that seems so intangible: the customer experience.

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Swiss watch retailer taps blockchain to deliver authenticity

September 9, 2021

Max Finkel Moment, a Swiss watch maker, is using blockchain technology to provide buyers with a digital duplicate of the watch as proof of authenticity.

1-800-Flowers.com hiring on big time

September 8, 2021

1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.

Mondelez labor strike extends to fourth week, concerning retailers

September 3, 2021

U.S. supermarkets are stocking up on snack foods as a labor strike at Mondelez International stretches into its fourth week, according to a Wall Street Journal…

Payment options expanding: What solutions are right for your retail customers?

A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…

How to deliver outstanding omnichannel order support

by Durk Stelter

Durk Stelter, CRO of Linc, explains that one of the biggest shifts in the 'new' retail world is the need for increased flexibility around order fulfillment.

Save Mart taps Swiftly to drive digital experiences forward

August 27, 2021

The Save Mart Companies, which operates 202 stores under several grocery store brands, is partnering with Swiftly, a digital platform provider.

DHL goes mobile with headquarters store

August 26, 2021

Express shipping provider DHL now has a mobile pop-up store at its U.S. headquarters in Plantation, Florida.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

Four ways retail executives are converting contact centers into growth centers

Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.

Aldi aims to hire 20K workers in hiring week effort

August 17, 2021

Supermarket chain Aldi aims to hire 20,000 employees and is holding a national hiring week next month to make it happen.

Skin care startup offers AI-enabled skin care kiosk

August 10, 2021

Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…

Meal delivery service expands into vending

August 10, 2021

Fit Fresh, a prepared meal service service in Madison, Wisconsin, has expanded into vending, having placed its Fresh Byte Vending machines in three Princeton…