Building customer loyalty the hard (and only) way

Follow the framework for building satisfied customers by applying these four elements.

Report: Appliance customers seeking end-to-end experience

August 7, 2013

Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power 201…

Google allowing Starbucks to offer faster Wi-Fi

August 1, 2013

Starbucks has selected Google to provide the next generation of its Wi-Fi offering for its customers. Beginning this month, new U.S. company-operated Starbucks…

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

GlobalShopex launches embedded checkout solution

July 29, 2013

GlobalShopex today announced availability of its embedded international checkout solution for U.S. e-commerce merchants. The solution enables retailers to…

Asda forecasts omnichannel for 2013 holiday season

July 29, 2013

The European grocery chain Asda expects that 75 percent of its customers will shop across bricks and clicks this Christmas, according to an article on Retail…

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.

Commentary: Three business principles retailers should invest in

Should business and brands always love 'what's new'?

Commentary: Why retail must differentiate or die

Retailers can no longer be all things to all shoppers.

Target founder Douglas Dayton dies at 88

July 8, 2013

Douglas Dayton, who helped to transform his family's department store into what is now the Target Corporation, passed away at the age of 88, the Associated…

Rite Aid, PAI enter turnkey ATM agreement

July 2, 2013

Rite Aid Corp. has selected payment processing solutions provider Payment Alliance International to provide turnkey ATM services at approximately 1,500 Rite…

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Macy's expands in-store fulfillment to 500 stores

June 19, 2013

Macy's continues to move forward with its omnichannel strategy with the announcement that it will expand its store-based fulfillment centers to 500 locations…

Microsoft attempts to boost sales with Best Buy mini-stores

June 14, 2013

Microsoft has announced that it will open 500 mini-stores within existing Best Buy locations in the U.S., selling Windows-based tablets, computers and other…

US Lexus dealerships roll out MyDealerLot service solutions

June 13, 2013

Customer service and support solutions from MyDealerLot were selected by Lexus for implementation in its U.S. dealerships, according to a news release.

Google taps STELLAService for customer service ratings

June 12, 2013

Google is tapping STELLAService Inc. to provide customer service rankings and analytics for online retailers, according to Forbes. Data from STELLAService will…

The retail customer experience: In banking, pharmacies and other locked-in-customer situations

by Micah Solomon — president, four aces inc

To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two: When you’re…

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

TimeTrade amps up retail solutions with kiosks, digital signage

June 6, 2013

TimeTrade, providers of online appointment scheduling technology for businesses, has announced upgrades to its TimeTrade Retail solution that it says will…

Sears CEO highlights 'integrated retail' strategy

May 31, 2013

Sears' Chief Executive Eddie Lampert announced his plan to give the 120-year-old retail brand a facelift — and hopefully turn around its six-year sales slump.