Customer Service News & Media
Ace Hardware AI-powered assistant boosting customer, employee experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Ace Hardware's AI store associate tool, Hey ARMA, is improving the associate experience in ways that translate into better customer service: faster answers…
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Home Depot swapping phone menus with AI-powered agent
June 25, 2026
The Home Depot is swapping out its customer service phone menus with an AI-powered voice that allows customers to state why they're calling and achieve faster…
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Rethinking CX: The role neuroscience plays in developing the customer experience
by Brianna Van Zanten — VP of Customer Success, Incheq
In retail, there is a lot of talk about how to create the ideal customer experience, and while there are many ways to approach it, one of the most effective is…
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Target remodel strategy ramping up
June 24, 2026
Target is ramping up remodels this year and describes the strategy as a bigger transformation for our stores than at any point in the past decade," according…
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Amazon launches 30-minute delivery in dozens of cities
June 23, 2026
Amazon is launching its half hour Prime Now delivery service in dozens of cities.
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From gut feel to ground truth: How AI is reshaping the in-store experience
by Leslie Walsh — Head of Strategy, RYA
In-store events represent one of retail's most significant investments and one of its least-interrogated planning processes. Most brands approach activation…
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Smarter stores: How location intelligence is enhancing retail CX
by Anand Ramchandran — Marketing Strategy and Data Analytics, Mapsted
For retail leaders managing a growing store network, the focus is no longer just on driving footfall—it is about what that traffic actually delivers.
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Movie theater phone policy change draws ire
June 18, 2026
Typically, in most movie theaters, the use of a smartphone device isn't welcome. Most theaters run promo before a movie begins that requests phones be put…
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AI fatigue in retail Is a chatbot problem, not an AI problem
by Alessio Bonfietti — Chief Science Officer, Data, AI and Analytics, XTEL
What's often labeled as "AI fatigue" is actually something more specific — interface exhaustion. The issue isn't AI itself, but how it's been deployed.
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Tractor Supply Company acquires veterinary services business VIP Petcare
June 12, 2026
Tractor Supply Company, a rural lifestyle retailer, has acquired the veterinary services business VIP Petcare from PetIQ, a Bansk Group company.
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Martha Stewart prepping AI-powered home management site
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The startup, due to launch the Hint site, has $10 million in seed funding from Slow Ventures, a venture capital fund.
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How Independent Retailers Can Compete Like National Chains— Without a National Chain Budget
Independent retailers do not need massive budgets to compete effectively in today’s marketplace. With the right technology partner, small and mid-sized…
Presented by National Retail Solutions (NRS)
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Gas fueling Costco growth, customer loyalty
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Consumers wanting cheap gas are hitting Costco pumps and driving customer loyalty for the wholesaler.
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Amazon Web Services debuts AI retail solution built on Alexa for Shopping
June 8, 2026
Amazon Web Services has launched an AI-powered solution to help retailers build AI-powered shopping experience.
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The celebration season: Retail's second biggest gifting window is hiding in plain sight
by Colin Jeavons — CEO, Nomix Group
Commerce does not wait at a destination. It is present wherever the consumer is when the occasion enters their mind.
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Publix buys out shopping center landlord
June 4, 2026
Publix Super Markets has purchased a shopping center where one of its Boynton Beach locations is housed for $78 million, according to a Connect CRE report.
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Amazon melds Rufus, Alexa+ for ‘Alexa for Shopping’ feature
June 3, 2026
Amazon has combined its Rufus online site assistant and its Alexa+ service to create "Alexa for Shopping," for its app and website.
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Target taps 3D, simulation tech for Houston Receive Center
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Meeting consumer demand is the top priority for any retailer and for Target that means faster, more efficient product distribution.
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How apparel brands are scaling quality without slowing speed to market
by Nicole Brackett — Senior Account Executive, North America and France, TradeBeyond
The brands best positioned for the next phase of retail competition are those treating quality as a continuous, data-driven capability rather than a reactive…
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How self-service is now retail infrastructure
by Richard Slawsky — Editor, Connect Media
Retailers are rapidly expanding self-service technology far beyond the traditional checkout lane as they look to improve customer experience, streamline store…
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