Independent grocers adopt Instacart for in-store, online operations

October 31, 2025

Independent grocers across the U.S. are increasingly adopting Instacart's enterprise technology solutions, including Caper Carts, Storefront Pro and FoodStorm…

Footasylum teams with invent.ai to drive revenue, better inventory process

October 30, 2025

Footasylum, a streetwear retailer, is teaming up with invent.ai to optimize inventory planning and improve transfer efficiency while also reducing lost sales…

Modulate expert shares insight on responsible AI in voice channels

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy…

Presented by Modulate

Kroger hiring 18K associates to boost customer experience

October 28, 2025

Grocery brand Kroger is hiring more than 18,000 associates for the holiday season and beyond and the roles are focused on enhancing the customer experience.

Amazon hiring 250K workers for holiday season

October 27, 2025

Amazon plans to hire 250,000 workers for the holiday season.

Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Bridging the gap between the shop floor and head office

by Gaelle Devins — Chief Customer Officer / Author, Breitling (Chief Customer Officer), Flow Leadership (Author)

Store staff and head office all too often operate in very different worlds. And when the link between them weakens frustration and misunderstanding arise.

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Top 5 retail tech trends shaping 2025

by Mahdi Hussein — Founder & CEO, SuperSonic POS

The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour…

Building Customer Trust: How Retailers Can Create Secure and Seamless Shopping Experiences

Learn how retailers can foster customer confidence through seamless and secure interactions. This blog uncovers the role of strong data protection, convenient…

Smarter Stays: How AI Is Enhancing Guest Experience

See how AI is transforming hospitality by creating more seamless, personalized, and efficient guest interactions. This blog explores how smart tools and…

Let’s Talk Retail Episode 4: Modular Technology for Restaurants and Entertainment Venues

Explore how modular technology is transforming restaurants and entertainment venues. This video highlights how flexible platforms, scalable systems, and…

The communication gap holding back businesses

by Jim Eckes — Founder, TieTechnology

When communication tools aren’t integrated with the platforms retailers rely on — such as CRM systems, dispatch tools or customer service software — it creates…

Glik's taps Aptos cloud-native tech for unified commerce experience

October 15, 2025

Fashion retailer Glik's is deploying the Aptos One POS and OMS to drive a unified commerce experience at 70-plus stores.

NCR Atleos, Moto expand relationship to expand self-service cash access

October 13, 2025

NCR Atleos and Moto are extending their partnership to deliver access to cash through the NCR Atleos Cashzone Network, which now includes more than 16,000 ATMs…

Amazon Pharmacy launches in-office kiosks to speed medication availability

October 13, 2025

Amazon Pharmacy has launched Amazon Pharmacy kiosks. The service lets patients pick up prescriptions within minutes of a medical appointment.

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Coach debuts coffee shops to drive foot traffic, sales

October 10, 2025

Coach is opening coffee shops connecting to stores, with 12 to 15 initially planned each year.

How to make retail execution software work where it really counts: On the sales floor

by Akash Gupta — CEO and Co-founder, GreyOrange

When used strategically, retail execution software serves as a force multiplier on the sales floor, empowering associates to serve customers unburdened by…

DoorDash launches delivery robot Dot

October 10, 2025

DoorDash has launched Dot, a delivery robot that can navigate roads, bike lanes and sidewalks.