Why Trader Joe’s doesn’t deliver, or offer curb pickup

November 6, 2026

While the majority of retailers, from supermarkets to department stores, offer several ways of getting items delivered one grocery chain is a standout for not…

Amazon, Instacart, Uber file suit protesting delivery driver law

November 5, 2026

Amazon, Uber and Instacart have jointly file a federal lawsuit to stop enforcement of a measure that limits when delivery platforms can remove a driver without…

Meijer reminds shoppers of in-store medication disposal kiosks

November 5, 2026

Meijer is reminding customers that they can dispose of unwanted, unused and expired medications at drug take-back kiosks located in its in-store pharmacies…

How retailers can ease store associate stress as holiday season arrives

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The word stressful doesn’t quite do justice when it comes to a retail associate’s workday. But retailers can take actions to make employees feel safer and…

The holiday season exposes cracks in post-purchase infrastructure. How can retailers close the gaps?

by Eric Kobe — CEO, Route

Holiday demand exposes the operational gaps behind the scenes. Retailers that address those gaps before volume rises can deliver a more consistent experience…

Cosentino’s Food Stores deploys body cameras to protect frontline workers, customers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Body-worn cameras are decreasing physical confrontations in the grocer's stores. The strategy is part of a people-first approach and helping teams stay…

Bath & Body Works debuts ‘feel good’ concept store

October 28, 2026

Bath & Body Works has launched its first 'feel good' concept store aimed at making fragrance discovery easy for the shopper.

National Retail Solutions hosts event for independent retailers

October 28, 2026

National Retail Solutions recently hosted over a hundred independent retailers and business owners at a networking lunch in Iselin, New Jersey.

Amazon hiring 300K+ for holiday shopping season

October 27, 2026

Amazon expects to hire more than 300,000 workers to fill part-time, full-time, and seasonal jobs for U.S. holiday season operations.

How the collapse of the traditional consumer journey is reshaping media investment decisions and where budget should move

by John Nitti — Chief Business Officer, adMarketplace

Media investment decisions now have to strike the right balance between brand awareness and intent conversion, and get out of the middle of the funnel.

Grand Canyon lodge reducing check-in lines with self-service kiosks

October 26, 2026

The Yavapai Lodge at Grand Canyon National Park has significantly reduced guest check-in times after installing four self-service kiosks from Canary…

NRS Networking Lunch Draws a Full House of Independent Retailers in Iselin, NJ

Store owners joined NRS, Mandel Wholesale, Krauszer's, Renascent Media, TV Asia, and El Especialito at Rasoi 2 for an afternoon of networking and business…

3 ways retailers are losing trust

by Taylor Cunningham — Vice President of US Marketing, Trustpilot

The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.

Nearly half of retail workers looking to leave job within a year

October 22, 2026

More than four in 10 retail frontline workers are considering leaving their job within the next 12 months and a rising number of abusive incidents are likely a…

Retail customer satisfaction stays strong

October 22, 2026

The customer experience in retail stayed strong in Q3, with a global satisfaction score hitting 91.9%, just o.5 percentage points from 92.4% in Q2 of this year.

Gen Z, millennial shoppers reshaping the c-store retail experience game plan

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Convenience retailers need to re-think the customer visit given consumer expectations. Small immediate perks and a sense of recognition can drive customer…

First Citizens Bank expands surcharge free ATMs to Target

October 19, 2026

First Citizens Bank has partnered with NCR Atleos to expand its ATM access to more than 2,000 Target stores, according to a press release. Its customers can…

BJ’s awards hourly workers $25M in recognition of service

October 19, 2026

BJ's Wholesale Club has doled out more than $25 million to more than 30,000 hourly team members in recognition of customer service.

Kroger laying off 3K corporate staffers

October 19, 2026

Supermarket brand Kroger is cutting 3,000 corporate-level jobs over the next three years.

C-store shoppers favor faster checkout but want human assistance

October 15, 2026

Convenience store customers are increasingly comfortable with AI-powered technology, particularly when it speeds up checkout, but many still want access to…