Publix changes coupon policy

May 12, 2011

According to the Sun-Sentinel, Publix Super Markets Inc. is changing its coupon policy, placing restrictions on which ones it will accept.

If nobody complains, is everything okay?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Heck no!

What recent events in Japan will mean for luxury brands

by Bob Phibbs — CEO, The Retail Doctor

Before the news about Bin Laden, people were talking a lot about the effects from the tragic events in Japan. Of course there is a human side which we are all…

Why do sales people forget that they are also buyers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A strange transformation takes place when a person takes on a sales role. It doesn't matter whether it's a "sales professional," a solo entrepreneur, a…

Coles pilots online ordering, pick-up service

May 9, 2011

According to Business Spectator, Australian supermarket chain Coles is expanding its online retail shopping platform to include "Click & Connect," which…

Online grocer utilizes BI to deliver customer service promise

May 4, 2011

According to STORES.com, FreshDirect, a New York-based online grocery delivery company, uses business intelligence (BI) strategies and technologies to help it…

CETW: MediaTile's HumanKiosk

MediaTile CEO Simon Wilson shows how the HumanKiosk lets brands have a customer service representative on the sales floor without really having one on the…

5 Questions Companies Must Tackle To Attract & Retain Customers (Part 1)

by Jeanne Bliss — Founder, CustomerBliss

The best leaders in my life asked more questions than they gave answers. Too often we jump to prescribing. We feel we know what customers want. We believe we…

Survey: Consumers will pay a premium for good service

U.S. consumers also tell twice as many people about bad service compared to good service.

Supermarket chain Big Y offers rewards card - with a fee

While some consumers expressed interest in the new plan, others were unenthusiastic.

Change your store hours to increase sales

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

No matter what state the economy is in, no matter how frugal consumers are, customer-centric retailers are building business. Here's one way for you to be one…

Rhodes, Shopatron offer online store

April 28, 2011

Rhodes Music Corporation has announced its online store, www.rhodespiano.com, which relies on Shopatron’s retail-integrated eCommerce system. The online store…

Wal-Mart tests online food purchasing service in California

April 25, 2011

According to the New York Times, the "Walmart To Go" test allows customers to order grocery items online and have them delivered to their homes via…

New supermarket chain in Dubai uses Oracle Retail Solution

April 25, 2011

Zawya, Dubai's newest supermarket and convenience-store chain, has implemented Oracle Applications to support its growing business in the United Arab Emirates.

Why should anyone work for you?

by Harry Friedman

The nightmare of finding people to work on the selling floor continues. It seems like it's been a problem forever. But the last 25 to 30 years it's been…

Shopatron receives A+ rating with BBB

April 20, 2011

Shopatron Inc., a technology company that provides eCommerce solutions to branded manufacturers and retailers of consumer goods products, recently announced…

At Retail: Looking Good, Buying More

by Laurel Tielis — Author and Professional Speaker, Laurel Tielis & Associates

Oscar Wilde phrased it beautifully in "The Picture of Dorian Gray." He wrote, "It is only shallow people who do not judge by appearances." Right or wrong, most…

Start a Customer Service War

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

I'm sure you saw that Walmart just launched a new ad campaign that promises "Low Prices. Every Day. On Everything." No doubt the big box stores are going to be…

How big do you have to be, to not care how your customers are being treated?

by Harry Friedman

I've been wondering lately how big you actually have to be to stop caring about how you treat your customers.

Rise of the thrift store shopper provides steady growth in resale industry

by Kim Williams — Reporter, NetWorld Alliance

Are shoppers willing to sacrifice customer experience, service for bargains?