NCR to resell Experticity assisted selling solution

October 14, 2008

DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Men's 'shopping shrines' court lifestyle dollars

October 1, 2008

Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…

Target upgrades info delivery with KANA

October 1, 2008

MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer…

Tapping the wisdom of crowds

Crowdsourcing gives retailers a way to learn customer needs, wants.

Online retailers wrestle with shipping discounts

September 24, 2008

Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Best Buy opens first Mobile store in Canada

September 17, 2008

(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…

Microsoft 'gurus' will help customer choose Vista at retail

September 10, 2008

Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…

Sprint takes aim at history of tepid customer service

September 8, 2008

ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.

Store makeover starts at Orange to improve customer care facilities

September 3, 2008

Mobile Today (U.K.): Orange is looking to boost the quality of customer service in its stores by giving new and existing stores improved customer care…

Gaps closing between consumer multichannel expectations, retailer readiness

August 25, 2008

COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…

Using the VIP treatment as retail differentiator

August 24, 2008

The Age (Australia): Butlers, concierges, valets, stylists and personal assistants who will pick out a sweater for your pooch — these and more will be offered…

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Circuit City brings tablet PCs to the aisles

August 20, 2008

REDMOND, Wash. — Microsoft Corp. and Circuit City Stores Inc. have announced that select Circuit City stores are empowering their sales associates with tablet…

The pursuit of pampering

by James Bickers — Editor, Networld Alliance

August 17, 2008

The Lexus experience goes from the showroom to the waiting area. Result? Total luxury.

Neighborhood retail making a comeback

August 17, 2008

Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…

Grocery shopping more enjoyable now than in the 1950s, says shopper

August 17, 2008

Elizabethton (Tenn.) Star: Jeanette Hyatt says shopping for groceries in 1953 was like "being in slow motion" when compared to grocery shopping today. Grocery…